Sue Ann Lim Boon Yen
Irving
Summary
Graduated with a Masters in Pharmacy from the UK, and I had experience working as a community pharmacist in Malaysia and in the UK. I moved to USA at the beginning of this year, and I transitioned into tech consulting and project management roles where I lead a group of cybersecurity interns in prospecting and building business relationships for tech solution sales.
I would love to diversify my pharmaceutical expertise into sales. I am highly motivated and confident that I can carry out the responsibilities detailed in the job description for sales representative at IQVIA. I am passionate about driving success.
Overview
8
8
years of professional experience
Work History
Technology Consultant
Up Front Connection
03.2024 - Current
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
- Mentored a group of 10 interns to foster professional growth and promote knowledge sharing within the organization.
- Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
- Established strong relationships with stakeholders, ensuring seamless communication and collaboration throughout project lifecycles.
- Coordinated cross-functional teams to create cohesive strategies for achieving project goals within specified timelines.
- Expanded service offerings by continually researching emerging trends and identifying potential areas for growth.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Pharmacist
Boots Pharmacy
02.2020 - 01.2024
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
Pharmacist
Caring Pharmacy
08.2016 - 06.2019
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supervised and coached team of pharmacy technicians and trainees.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Counseled patients regarding proper intake of medications.
- Educated patients on proper medication use.
- Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
Education
Master of Science - Pharmacy
University of Strathclyde
Scotland, United Kingdom06.2014
College - Biology, Chemistry, Math & Psychology
Methodist College Kuala Lumpur
Kuala Lumpur, Malaysia11.2010
Skills
- Project management
- Client relationship management
- People management
- Administration skills
- Customer service and communication skills
- Patient counseling
- Drug safety
- Maintaining records
- Patient education and counseling
- Sales skills
- Pharmacy ethics
- Medication expertise
- Resolving complaints
Timeline
Technology Consultant
Up Front Connection
03.2024 - Current
Pharmacist
Boots Pharmacy
02.2020 - 01.2024
Pharmacist
Caring Pharmacy
08.2016 - 06.2019
Master of Science - Pharmacy
University of Strathclyde
College - Biology, Chemistry, Math & Psychology
Methodist College Kuala Lumpur
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