SUE ANN THOMAS
Baltimore
Summary
20+ years’ experience in an administrative environment with an academic background. Committed and attentive Senior Administrative Assistant/Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and hardworking with a strong drive to succeed. A collaborative team player who fosters nurturing relationships among peers. An administrative professional service representative seeking employment.
Overview
28
28
years of professional experience
Work History
Office Secretary
Priority Staffing
Towson
02.2019 - Current
- Mail distribution to several areas in a timely manner
- Manned phone center for referral to Medicaid specialists
- Utilized Google Docs for maintaining documentation
- Composed documents for management
- Scheduled conference room
- Unemployed, assisting family member and attending college 02/17
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
Administrative Assistant
Robert Half Office Team
Baltimore
02.2005 - 02.2019
- Assisting an ailing family member through various illinesses
- Attended Ashworth College to receive my certificate in Administrative Assist
- Attended Catonsville Community College to learn the craft of coding, Processed purchase orders, work orders, and payroll orders to meet company deadlines
- Performed data entry, copying, faxing, and utilizing Microsoft Suite for various assignments.
Administrative Assistant/Peer Reviewer/Customer Service/Front Desk Receptionist
Lockheed Martin
Baltimore
05.2006 - 06.2016
- Maintained Government Services Online application
- Performed data entry, created pins and emails for Social Security Administration (SSA) customers worldwide
- Provided customers with technical documentation, training, and guidance concerning the utilities they would be accessing through applications such as: giving customers a pin and temporary password
- Walked customers through various applications by phone
- Monitored a shared mailbox to advise and provide guidance to customers
- Attended various meetings to keep client informed of the progress of projects and workloads
- Ordered office supplies, event planning, and kept track of financial transactions
- Utilized Microsoft Excel performing various formulas for PII reporting and maintaining client’s database
- Maintained calendars for managers and other tasks as requested by management team
- Recorded internal and external calendar details and events for managers daily
- Greeted staff, clients, and vendors who visited management and ensured that security measures were followed according to senior management
- Managed office supply inventory
- Scheduled conference rooms for management, staff, and resolved meeting conflicts.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Greeted and verified members and guests upon entry to optimize security.
- Developed and updated databases to handle customer data.
Education
University of Maryland
Certification of Completion-Creating Web Pages 5/21 Certification of Completion-Introduction and Intermediate to HTML5 and CSS3 6/21 - Communication Studies
Community College of Baltimore
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Ashworth College
Chapter of Sigma Alpha Pi
University of Maryland University College
Skills
- Intermediate technical applications
- Extensive research skills
- Invoicing
- Scheduling
- Filing
- Database Entry
- Event Planning
- Proofreading
- Spreadsheets
- Supply Inventory
Timeline
Office Secretary
Priority Staffing
02.2019 - Current
Administrative Assistant/Peer Reviewer/Customer Service/Front Desk Receptionist
Lockheed Martin
05.2006 - 06.2016
Administrative Assistant
Robert Half Office Team
02.2005 - 02.2019
University of Maryland
Certification of Completion-Creating Web Pages 5/21 Certification of Completion-Introduction and Intermediate to HTML5 and CSS3 6/21 - Communication Studies
Community College of Baltimore
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Ashworth College
Chapter of Sigma Alpha Pi
University of Maryland University College
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