Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Sue Ellen Koch

Lebanon,OH

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive services, including knowledge of store products, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Comfortable performing strenuous tasks such as heavy lifting and standing for long periods of time.

Overview

40
40
years of professional experience
2
2
Certification

Work History

Elementary School Teacher

Kings Local School District
08.1993 - 05.2023
  • Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Sales Associate

Elder Beerman Department Store
01.1993 - 12.1993
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Elementary School Teacher

Norwood City Schools
08.1990 - 08.1992
  • Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.

Sales Associate

Pier One Imports
01.1988 - 07.1990
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a positive and welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Operations Lead: Merchandise Sales

Sea World Of Ohio
06.1983 - 08.1986
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed cash register after end of shift to balance and record accurate transactions.

Education

Bachelor of Arts - Education

University of Cincinnati
Cincinnati, OH
05.1990

Skills

  • Retail Sales Customer Service
  • Product Knowledge
  • Suggestive Selling
  • Energy and Physical Stamina
  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • Flexible Working Hours

Affiliations

  • Culinary Knowledge and Skills
  • Artistic and Creative
  • Friendly and Outgoing
  • Physically Active; Strength Training

Certification

*B. S. in Education; University of Cincinnati

*Certified Veterinary Assistant

Timeline

Elementary School Teacher

Kings Local School District
08.1993 - 05.2023

Sales Associate

Elder Beerman Department Store
01.1993 - 12.1993

Elementary School Teacher

Norwood City Schools
08.1990 - 08.1992

Sales Associate

Pier One Imports
01.1988 - 07.1990

Operations Lead: Merchandise Sales

Sea World Of Ohio
06.1983 - 08.1986

Bachelor of Arts - Education

University of Cincinnati

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Sue Ellen Koch