Suella Taylor
ELIZABETH,NEW JERSEY
Summary
Experienced administrative and operations professional with 15+ years managing programs, vendor relations, lease and housing services, and remote teams. Adept in patient service coordination, eligibility processing, and compliance with HUD, HIPAA, and internal regulations. Recognized for streamlining workflows, improving client satisfaction, and maintaining 100% audit compliance. Ready to leverage cross-industry expertise in administrative support, case management, and data abstraction roles.
Overview
34
34
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Administrative Support Specialist
Total Independence Community Inclusion
11.2022 - Current
- Coordinate client communications, schedule services, and update records in client management systems.
- Ensure timely documentation of client interactions in compliance with internal protocols and regulatory standards.
- Support individuals with disabilities by facilitating appointment follow-ups, transportation coordination, and service inquiries
- Supported HR activities, contributed to smoother recruitment and onboarding process.
- Increased customer satisfaction by providing prompt and accurate information to inquiries.
Remote Team Lead
Data Recognition Corp
01.2022 - 01.2023
- Supervise cross-functional teams in remote environments, using project tools to track deliverables and ensure performance metrics are met.
- Facilitate weekly team check-ins and feedback sessions to support staff engagement and problem-solving.
- Drive inclusive team culture and productivity improvements across multiple time zones.
- Remote
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Asset Manager
Elizabeth Housing Authority
01.2000 - 01.2019
- Oversaw multifamily and senior/disabled housing portfolios across scattered sites, ensuring full compliance with HUD, state, and local policies.
- Conducted income eligibility assessments, rent calculations, and lease renewals for over 300+ residents.
- Led vendor onboarding, rent payment auditing, and database management to streamline lease obligations and reduce discrepancies.
- Supervised housing staff, hearing officers, and maintenance crews to improve service delivery and tenant satisfaction.
- Achieved 100% compliance in HUD audits through proactive policy updates and risk management.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
Senior Clerk
Elizabeth Housing Authority
01.1992 - 01.2000
- Supported office operations including tenant file maintenance, rental intake, and administrative coordination.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Placed supply orders and restocked office items.
Education
Master of Management - Business
University of Phoenix
Tempe, AZ 11.2023 - 05.2025
Bachelor Of Science - Business Administration
University of Phoenix
Tempe, AZ 04.2015 - 05.2019
Skills
- Patient & Client Services
- Housing & Lease Management
- Remote Team Supervision
- Compliance & Audits (HUD, HIPAA)
- Vendor & Contract Coordination
- Eligibility Interviews
- Documentation & Records Management
- Conflict Resolution & Hearings
- Telephone reception
- Scheduling appointments
- Data Entry Microsoft Office Excel Access
- Project Management Tools CRM Systems
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Certified Public Housing Manager (PHM)– NAHRO
- Certified Rent Calculation Specialist – Nan McKay
- Licensed Real Estate Salesperson – NJ
- HIPAA Certification – Online
Affiliations
- Delta Mu Delta International Honor Society (Business)
- Lambda Sigma Chapter – University of Phoenix
Languages
English
Native or Bilingual
Timeline
Master of Management - Business
University of Phoenix
11.2023 - 05.2025
Administrative Support Specialist
Total Independence Community Inclusion
11.2022 - Current
Remote Team Lead
Data Recognition Corp
01.2022 - 01.2023
Bachelor Of Science - Business Administration
University of Phoenix
04.2015 - 05.2019
Asset Manager
Elizabeth Housing Authority
01.2000 - 01.2019
Senior Clerk
Elizabeth Housing Authority
01.1992 - 01.2000
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