Suellen Gover
Winthrop,ME
Summary
Dynamic professional with a strong background in customer service at LL Bean and horticultural expertise from Landscape World. Skilled in soil preparation and conflict resolution, I excel in managing high-pressure situations and adapting to challenges, ensuring successful outcomes and fostering customer loyalty. Committed to delivering exceptional results in every endeavor.
Overview
5
5
years of professional experience
Work History
Planter
Landscape World
03.2020 - 07.2024
- Managed inventory of seeds, tools, and supplies necessary for successful planting operations.
- Adapted quickly to unforeseen challenges in the environment or market demands while maintaining efficiency.
- Maintained healthy soil conditions through proper tilling and amendments application.
Customer Service Representative
LL Bean
09.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Elem/Special Ed
University of Delaware
Newark, DE05-1991
Skills
- Soil preparation
- Seed selection
- Fertilizer application
- Active listening
- Critical thinking
- Problem resolution
- Conflict resolution
- Payment processing
- Time management
- Behavior redirection
- Behavioral management
Timeline
Planter
Landscape World
03.2020 - 07.2024
Customer Service Representative
LL Bean
09.2019 - 01.2020
Bachelor of Science - Elem/Special Ed
University of Delaware
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