Suely Tavares
New Bedford,MA
Summary
Experienced in planning, organizing, and effectively communicating. Possesses strong analytical ability to interpret and evaluate data. Expertise lies in managing client relationships, ensuring satisfaction, and fostering long-term partnerships. Proven track record in administering risk management programs. Results-oriented professional dedicated to achieving tangible outcomes.
Overview
16
16
years of professional experience
Work History
First Line Risk Sr Analyst
Citizens Bank
01.2018 - Current
- Conduct regular audits to keep operations compliant pertaining to OFCCP, EEOC, Affirmative Action, VEVRAA, and various state regulations including but not limited to: Salary History Ban laws, CO Salary laws, NYC Credit Checks, CT/NV Salary Range laws, AA/EEO Monthly OFCCP Reporting, etc
- Analyze risk management practices and help instill strong culture focus on protective policies and procedures.
- Conduct quarterly and semi-annual user entitlement reviews (UER) for various tools and systems
- Facilitate department-wide call tree exercise twice a year to ensure colleagues can be reached should an incident or emergency communication need to be relayed via Everbridge application.
- Harmonize operations reports for team leaders, by compiling and reviewing information with pivot tables and charts.
- Respond to HR legal and employee relations document requests for litigation/investigation purposes in a timely manner
- Serve as a back-up to the Pre-Employment Screening (PES) Adjudicator and review background cases in question against Section 19 guidelines as well as SafeAct and/or FINRA matrices.
- Previous Held Positions: Senior Customer Service Teller, Universal Banker, Business Banker, Collection Recovery Sr Specialist, Sr. Recruiting Coordinator, Sr Risk Specialist
Branch Operations Manager
Santander
01.2016 - 01.2018
- Performed monthly compliance checks.
- Consulted customers to boost product sales and services.
- Trained tellers on proper procedures and strategies to improve productivity.
- Previous Held Positions: Teller, Universal Banker
Merchandizing Supervisor
Victoria's Secret
01.2014 - 01.2016
- Reinforced a customer-centric culture, where the full energy and activity of the store team are focused on the delivering highly satisfying customer experience.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Previously Held Positions: Cashier, Sales Associate
Network Trainer
Dunkin Donuts
01.2009 - 01.2016
- Established and maintained quality control standards.
- Trained and mentored new personnel hired to fulfill various roles.
- Previous Held Positions: Cashier, Shift Leader, Assistant Manager
Education
BA - Psychology
University of Massachusetts Boston
Boston, MA01.2016
Skills
- Problem solving
- Framing
- Data analytics
- Metric tracking
- Client relationship management
- Report preparation
- Performance monitoring
- Credit risk assessment
- Audit support
- Compliance monitoring
- Risk mitigation
- Proficient in Software such as Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote) and SharePoint
Timeline
First Line Risk Sr Analyst
Citizens Bank
01.2018 - Current
Branch Operations Manager
Santander
01.2016 - 01.2018
Merchandizing Supervisor
Victoria's Secret
01.2014 - 01.2016
Network Trainer
Dunkin Donuts
01.2009 - 01.2016
BA - Psychology
University of Massachusetts Boston
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