SUE 'YEN JACKSON
Atlanta
Summary
Results-oriented management and administrative sales support professional with extensive experience across various industries. Expertise in project management and customer service drives organizational objectives while resolving operational challenges and improving processes. Known for fostering collaboration and delivering effective solutions through clear communication.
Overview
30
30
years of professional experience
Work History
Office Manager
PREMIER TESTING & SCREENING SOLUTIONS
01.2024 - Current
- Coordinated administrative operations for CEO to ensure seamless daily workflow, reviewed client contracts for accuracy, completeness, and compliance prior to submission, entered and processed contracts across multiple internal systems to track approval workflows
- Delivered high-quality customer service to internal and external stakeholders, analyzed revenue reports to identify process gaps and recommend improvements for revenue recognition cycle
- Resolved customer issues and escalated concerns to management for timely solutions, served as liaison between employees, internal departments, consultants, and vendors to address operational challenges and support employee-related decisions
Business Analyst
PRECIS SCREENING
Atlanta
01.2021 - 01.2023
- Gathered and documented business requirements through stakeholder interviews, workshops, and process reviews to ensure clear project alignment, Analyzed existing business processes to identify inefficiencies, gaps, and improvement opportunities that enhanced operational performance
- Developed process maps and workflow documentation to support decision-making and improve cross-functional understanding, translated business needs into functional specifications for technical teams, ensuring accurate solution design and delivery.
- Collaborated with cross-functional teams across IT, operations, finance, and sales to support project goals and organizational initiatives, participated in trade shows to drive sales, and performed data analysis to uncover trends supporting strategic recommendations.
- Supported project planning and execution by tracking requirements and monitoring timelines, conducted user acceptance testing (UAT) to validate system functionality against business requirements.
- Atlanta, GA
Sales Support Specialist
FIRST DATA CORPORATION
Marietta
01.2012 - 01.2014
- Coordinated administrative support for Sales Director, Sales Manager, and Sales Team, ensuring accuracy in client contracts, tracking sales activities in Salesforce.com, and resolving customer complaints or referring to management for resolution
- Acted as a liaison between employees, internal departments, external consultant and vendors in solving departmental problems, managing project activities and making decision on employee related issues, Provided superior customer service to internal/external customers
- Assessed revenue reports to identify opportunities for improving revenue recognition cycle time
- Marietta, GA
Southeast Regional Coordinator
MEDTRONIC, INC.
Atlanta
01.2003 - 01.2008
- Coordinated district and regional projects for Regional Vice President and Sales District Managers, ensuring alignment with organizational goals.
- Developed Sales Forecast Template, Reconciled budget plan to actual expenditures and resolved discrepancies, Responsible for Quarterly Close Reporting, Implemented and planned conferences for 175 sales reps/customers (venue, activities, travel)
- Served as information resource on organizational policies, interacting with peers, senior management, vendors, clients, and customers, while cross-referencing budget plans to actual expenditures and resolving discrepancies.
- Atlanta, GA
Southeast Customer Sales Advocate
EQUANT, INC.
Atlanta
01.1999 - 01.2002
- Stewarded 50+ global account teams, negotiated senior contracts and service level agreements through national travel
- Served as liaison to internal units (Revenue Activation, Finance, Service Delivery, Technical Implementation Team, International Billing Department) to facilitate collaboration on projects
- Governed order tracking from receipt through service activation to ensure timely fulfillment and customer satisfaction
- Managed monthly data/IP customer billing administration, reconciliation, auditing, and reporting. Reviewed revenue reports to determine necessary improvements for the revenue recognition cycle.
- Created spreadsheets for management reports and statistics (Service level postmortem studies, etc.)
- Atlanta, GA
Office Assistant/Administrative Project Coordinator
AGL RESOURCES, INC.
Atlanta
01.1996 - 01.1999
- Provided administrative support to Information Service & Technology VP, Directors, and 30+ Project Managers & Contractors; led development and maintenance of Microsoft Access Database for contractor employment status and project time reporting.
- Performed candidate sourcing, including communication with executive search firms, applicant pre-screening, scheduling interviews, conducting background checks, preparing offer letters, and tracking recruitment expenses; liaised between employees, internal departments, external consultants, and vendors to resolve departmental issues and manage project activities.
- Managed projects in Atlanta, GA
Education
High School -
Kensington High School
Philadelphia, PAAdministrative & Management Training -
Catapult
Atlanta, GASkills
- Salesforce
- PeopleSoft Human Resources
- PeopleSoft Financials
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- Microsoft Office - Project
- Microsoft Office - Visio
- Canva
- Social Media Platforms
References
Available upon request
Timeline
Office Manager
PREMIER TESTING & SCREENING SOLUTIONS
01.2024 - Current
Business Analyst
PRECIS SCREENING
01.2021 - 01.2023
Sales Support Specialist
FIRST DATA CORPORATION
01.2012 - 01.2014
Southeast Regional Coordinator
MEDTRONIC, INC.
01.2003 - 01.2008
Southeast Customer Sales Advocate
EQUANT, INC.
01.1999 - 01.2002
Office Assistant/Administrative Project Coordinator
AGL RESOURCES, INC.
01.1996 - 01.1999
High School -
Kensington High School
Administrative & Management Training -
Catapult