SUFEEHA MOHAMED BOUNA

• Interact with physicians, nurses, and other health care professionals in a courteous and professional manner.
• Display the highest level of customer service, attentiveness, and consideration possible in all situations.

Handle customer inquiries telephonically.

Answer incoming calls and respond to electronic communications.

Elevate issues promptly to supervisors to promote positive outcomes for customers.

Collaborated with diverse coworkers to achieve team goals.

Supported team in implementing initiatives to improve collaboration..

Research required information using available resources.

Completed day-to-day duties accurately and efficiently.

• Prepare sterile IV solutions by USP 797 and USP 800, maintaining a sterile compounding environment.
• Handled high-volume triage requests by answering calls and electronic communications, directing inquiries to appropriate channels to ensure timely response.
• Manage medication dispensing operations, including controlled substances, accurately and adhere to institutional protocols.
• Collaborate closely with nurses and care teams, ensuring timely delivery of medications across various inpatient units.
• Uphold pharmacy safety and compliance standards, participating in audits and continuous quality improvement efforts.
• Facilitated orientation and hands-on training for new technicians, enhancing knowledge transfer and maintaining performance consistency.
• Maintained pharmacy safety and compliance standards, participating in audits and driving continuous quality improvement efforts.

• Delivered engaging lessons across diverse subjects, ensuring continuity in education during teacher absences.
• Supervised students in classrooms, school grounds, and field trips, ensuring safety and engagement in educational activities.
• Implemented school policies to maintain order and ensure student safety. while fostering a positive, structured learning environment.

• Reinforced ESL concepts and assisted non-native speakers in comprehension and practice, enhancing their language skills.
• Prepared curriculum and provided individualized attention to enhance student learning outcomes.
• Encouraged and guided students to create a positive learning atmosphere, promoting engagement and participation.

• Provided academic tutoring and emotional support to enhance learning outcomes for children in small group and one-on-one settings.
• Applied motivational techniques to boost self-esteem and track educational progress.
• Organized transportation logistics for students in after-school programs., snack time, and recreational activities in a structured after-school environment.