Suffrens Hylaire
Student
New Bedford,MA
Summary
Accomplished professional providing library patrons with outstanding customer service. Skilled in managing library resources, cataloging materials and organizing library records. Considered valuable and detail-oriented team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Librarian Assistant
Bristol Community College
11.2023 - Current
- Enhanced library user experience by efficiently managing the circulation desk and addressing patron needs.
- Improved overall efficiency of library operations by participating in various tasks such as weeding outdated materials or updating records in the system.
- Ensured a welcoming atmosphere within the library by maintaining clean spaces and addressing any facility issues promptly.
- Increased productivity during peak hours at circulation desk by multitasking effectively between checking out items, answering phone calls, and responding to patron inquiries.
- Assisted in maintaining an organized collection through regular shelf reading, inventory checks, and material processing.
- Contributed to a positive learning environment by providing exceptional customer service to students, faculty, and staff.
- Promoted library services through creating informative guides, handouts, and online resources for patrons.
- Boosted awareness about upcoming events or workshops through social media postings and promotional flyers around campus.
Suite Supervisor
Gillette Stadium
09.2020 - Current
- Enhanced guest satisfaction by addressing and resolving issues promptly and efficiently.
- Streamlined team communication, fostering a positive work environment focused on exceptional service delivery.
- Ensured consistent compliance with company policies and industry regulations through regular audits and policy reviews.
- Oversaw daily suite inspections, identifying areas for improvement and ensuring prompt resolution of any identified issues.
- Managed financial transactions accurately, balancing daily cash drawers and preparing detailed reports for management review.
- Trained and mentored all new personnel to maximize quality of service and performance.
Function Assistant Manager
Franklin Country Club
06.2017 - 04.2020
- Helped the coordinator run the function by making sure the setup is perfect and run the function from beginning to end
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Associate of Science - Computer And Information Systems Security
Bristol Community College
Fall River, MA06.2025
Bachelor of Science - Criminal Justice
Johnson & Wales University
Providence, RISkills
- Reading Comprehension
- Adaptive Learning
- Library Software Proficiency
- Database Navigation
- Basic HTML knowledge
- Patron Registration
- Library Services
- Skilled researcher
- Computer Assistance
- Telephone Etiquette
- Literary knowledge
- Administrative Support
Accomplishments Awards
- Criminal Justice Association: Treasurer
- Haitian Club: President
- Semi Pro football player (Brockton Buccaneers)
- Certificate of Recognition, Prescribed Medications
- Certificate of Recognition, MY TURN HERO Program
- Certificate of Participation, Summer Working and Learning
- Certificate of Participation, LEAD program
- Certificate of Participation, Talent Search Program
- Certificate of Participation, JROTC
Other Accomplishments Awards
- Criminal Justice Association: Treasurer
- Haitian Club: President
- Semi Pro football player (Brockton Buccaneers) D.B
- Certificate of Recognition, Prescribed Medications
- Certificate of Recognition, MY TURN HERO Program
- Certificate of Participation, Summer Working and Learning
- Certificate of Participation, LEAD program
- Certificate of Participation, Talent Search Program
- Certificate of Participation, JROTC
Highlights Qualifications
Microsoft Office, Softmed, Meditech, Chart Scan, Chart View, and Packet Tracer.
Certification
- First Aid & CPR Training - Current until 2025
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Student Librarian Assistant
Bristol Community College
11.2023 - Current
Suite Supervisor
Gillette Stadium
09.2020 - Current
Function Assistant Manager
Franklin Country Club
06.2017 - 04.2020
Associate of Science - Computer And Information Systems Security
Bristol Community College
Bachelor of Science - Criminal Justice
Johnson & Wales University
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