Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Suganya Kalyanisundaram

Tracy,CA

Summary

Accomplished Technical Project Manager with 10 years of proven success in leading technical projects. Proficient in Agile, Scrum, and Waterfall methodologies, with a strong background in software development, system integration, and IT management. Known for exceptional leadership in strategic planning, risk management, and stakeholder communication. Adept at optimizing technical workflows, fostering collaboration, and driving projects to successful completion. Eager to leverage past expertise and updated skills to contribute effectively to new technical initiatives.


Overview

10
10
years of professional experience
5
5
Certification

Work History

Career Pause

None
11.2014 - 06.2024
  • Attending and facilitating AWS workshops and sessions for community circle and women back to work candidates
  • Done volunteer and freelance works using Python
  • Attended various courses for Python, pandas and management
  • Explored ServiceNow developer instances and working on it
  • Mentored many juniors for their next level technical and career growth.
  • Given web technologies and product methodologies training to the junior engineers in the community
  • Worked on ServiceNow developer instances
  • Doing research for the complete end to end development of dental health care products
  • Had done California Department of Insurance exam on California Life plus California Code and Ethics
  • Facilitated an Expanded Learning Opportunities Program for middle school students at the local school
  • Volunteering as a Tamil language teacher on Sundays to teach high school students
  • Worked as a substitute for Library Technician in Elementary schools
  • Good knowledge of Destiny software
  • Honored as a Chief guest two times and had given interviews four times to the media (published in 3 books,1 website and 1 YouTube live event)
  • Had given public speech six times to a huge audience
  • Achieved an award in Tamil language for learning and reciting Thirukurals ( 1330 couplets - one of the greatest works ever written on ethics and morality and is praised for its universality).

Project Manager

Qantas Airlines
07.2009 - 11.2014
  • Experience in project delivery and various critical application enhancements from analysis to implementation stage (all SDLC phases) .
  • Led the end to end project activities of development and maintenance teams with a total of 15-20 in multiple portfolios across business units. Managed project & quality management work, with a high degree of focus on results with high standards, customer satisfaction and teamwork.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Managed cross-functional teams, including product designers, engineers, and QA testers, to ensure successful product delivery.
  • Conceptualized and drove proposal activities, PoCs and database analysis of around 1600+ applications to convert all the Domino applications to Sharepoint/Java.
  • Responsible to ensure 100% compliance to quality assurance for a team of 100. Worked on project management review reports, Business, process & product health reports. Expedited process improvement activities.
  • Quality & Operations audit done as an auditor for external projects and represented as an auditee for our internal projects.
  • Worked on the Agile transformation of the entire team. Created stories using JIRA tool, interfaced with product owners and ensure the scrum team has minimum impediments, assisted with backlog refinements. Hosted Agile ceremonies including daily standup, sprint planning and sprint retrospectives.
  • Lead a product Recognition Program for cabin crew nominations and employee recognition programs. It is available online for the airlines, which generates awards and certificates. This had high visibility until Alan Joyce(CEO of Qantas).
  • Lead EMVS and CMVS (Executive and Commercial Motor Vehicle System) products– Huge workflow system to manage the vehicle scheme that will enable the employees to purchase the vehicle as part of their remuneration package, through salary sacrifice arrangements. Handled different workflow systems used by the airlines engineering team, pilot teams and all the end users.
  • Good knowledge of ITIL standards and built a product which give value additions to validate the monthly aged service management tickets report for an account of 200 and collaborated with all the team leads for maintaining SLAs. Lead automation and created dynamic reports.Excellent track record of establishing, maintaining and developing recommendations for continuous improvement opportunities, through the use of Metrics and Key Performance Indicators.
  • Persuaded and directed many teams to streamline and follow the process for the successful implementation of the project deliverables.
  • Lead the team to deliver the DoU (Document of Understanding),Estimation,Technical Design format to include the high-level design and low-level design,Unit, system and UAT Test plans and Results, Traceability matrix, which increased design/development team’s understanding and reduced wait time up to 10%. Design, Build and Test frameworks by defining the entry & exit criteria and the respective artifacts for each of them and increased productivity by 10%.
  • Multiple On the Spot Awards and appreciations for having played a pivotal role in the response for an RFP(Request For Proposal), submit the RFP on time and another Proof-of- concept work which in turn generated million-dollar revenue in catering space proved vital.
  • Best Faculty Award and two “On the Spot” Awards for the cross-cultural training, which creates a higher level of cultural understanding and professional behavioral standards for the associates.
  • Multiple Smile Awards and On the Spot awards for my continuous high level of performance across the projects.

Technical Lead

AVIVA Insurance
12.2008 - 07.2009
  • Lead for the automation of the entire product of Legal Indemnities ONLINE which is a web based external facing application and is one of the top 30 insurance applications, to improve performance.
  • Lead a Data Migration project for around 1800 applications. Lead the migration analysis and implementation reports using Excel.
  • Lead the team to work on the Agile methodologies and the lead the project with daily standups and updates.
  • Lead the automation team for value additions.

AVIVA Insurance - Onsite Technical Lead

Tata Consultancy Services
08.2007 - 11.2008
  • Lead the team which manages the GOLD rated critical web based application products where the users can maintain their contributions online. All the policy details are maintained online and will ftp the details to the mainframe system on a daily basis.
  • Coordinated with various teams and done process improvement. Collaborated with the Infrastructure Team to solve few complex high priority issues..
  • Lead the automation team which have done FTP backups, initiated server performance health check and Archival automation.
  • Acted as Learning & Development(L&D) Coordinator and helped our Team of 15 to get “GOLD star L&D” award.
  • Shared my knowledge of ITIL V3 Foundation to the Team members and taken trainings related to quality.

JPMorgan Chase - Technical Lead

Tata Consultancy Services
07.2005 - 07.2007
  • Lead a web migration project of a critical Corporate Administrative System tool. With the tremendous success of these migrations, the business looked forward to convert all the 700 odd products to web, helping in faster and efficient access at the convenience of a browse.
  • Tracked project activities using MPP(Microsoft Project Plan).
  • Understood functional specifications, designed and developed creative solutions to meet business requirements. Built Web-based user interfaces using Lotus Domino integrated with HTML, CSS and JavaScript. Implemented rich component model complete with event handling and component rendering with JavaScript. Built Google Search Integration, Site catalyst Integration, Gantt chart, and MPP conversion to Notes Document, Dynamic Power Reporting, Admin and Project modules.
  • Pioneered in LOTUS NOTES WEB TRAINING like "Web integration with Lotus Notes", HTML, CSS and JavaScript for the entire Team (60) in 3 quarters. Got appreciations as well as good feedback from the Managers and the Client for the same.
  • Continuously got 100% CSS from the Client for 4 quarters, for the work that I had done in the Web Migration Project.Have been awarded Employee of the Month awards, received many appreciations for the continuous high level of performance.

General Electric - Technical Analyst

R Systems International Ltd
01.2004 - 07.2005
  • Built key enhancements in an Auto loan Processing and customer service Application that is used for sanctioning Loan. This application gets the input from Right Fax Server and processes it in domino. Right Fax is used to convert fax to tiff and Cobra Image Router is used to convert Scan to tiff. Processing is done using Domino Workflow and Archived into DOMDOC using Replication concept from one server to another. The process starts with the receipt of the incoming fax and ends when Documentation department confirms receipt of all originals, scans and sends to archive.
  • Built a workflow application tool for tracking Projects, issues and status with reporting features. Had given a presentation on Management Information Systems.

Education

B.Eng. - Information Technology

Madurai Kamaraj University
Madurai, India
05.2003

Skills

  • Software Development
  • Project and process Management
  • JavaScript (Programming Language)
  • Python (Programming Language)
  • Delivery Assurance
  • HyperText Markup Language (HTML)
  • Cascading Style Sheets (CSS)
  • SQL (Programming Language)
  • IBM Lotus Domino
  • Microsoft SharePoint
  • Scrum (Software Development)
  • Agile Software Development
  • Software Development Life Cycle
  • JIRA
  • Git (Version Control System)
  • Microsoft Office
  • ServiceNow
  • Amazon Web Services
  • Java (Programming Language)

Websites

Certification

  • ITIL V3 certified, 2008
  • Microsoft Technology Specialist Sharepoint Server 2007, 2010
  • CLP IBM Certified Application Developer, 2007
  • Life Examination California Department of Insurance, 2023

Accomplishments

  • Achieved an award in Tamil language for learning and reciting Thirukurals (1330 couplets - one of the greatest works ever written on ethics and morality and is praised for its universality).
  • Honored as a Chief guest two times and had given interviews four times to the media (published in 3 books, 1 website and 1 YouTube live event).
  • Had given public speech six times to a huge audience.
  • Won many medals with first prizes in Table Tennis, Collage competition, Shot-put, Disc throw, Javelin, throw ball etc.
  • Shot-put champion continuously for four years in my college, Won first prize in educational district level.
  • Had done paper presentation in inter college symposium and multiple seminars in college.
  • Participated in many NSS (National Service Scheme) camps and awarded as one of the best NSS coordinators during my college tenure.
  • Coordinated and organized NSS camps, women's day, college day and sports day in college.
  • Active defense player in Basket Ball during middle and high school tenure.
  • Participated in many tournaments.
  • School Academics - Medals and Honors from the District Collector, school, business organizations and Ministry for my excellent academics in school of 95%.
  • Third rank in district level and second rank in school.
  • Learnt Bharatanatiyam (classical dance), yoga & meditation.

Timeline

Career Pause

None
11.2014 - 06.2024

Project Manager

Qantas Airlines
07.2009 - 11.2014

Technical Lead

AVIVA Insurance
12.2008 - 07.2009

AVIVA Insurance - Onsite Technical Lead

Tata Consultancy Services
08.2007 - 11.2008

JPMorgan Chase - Technical Lead

Tata Consultancy Services
07.2005 - 07.2007

General Electric - Technical Analyst

R Systems International Ltd
01.2004 - 07.2005

B.Eng. - Information Technology

Madurai Kamaraj University

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Suganya Kalyanisundaram