Alfred Mbakisi
DULUTH,Georgia
Summary
Proven Fraud and Risk Analyst with a track record of enhancing security measures and reducing financial losses at TD Bank. Skilled in data analysis and AML compliance, demonstrating strong analytical thinking and effective communication. Achieved significant process improvements, showcasing a commitment to integrity and service excellence.
Overview
9
9
years of professional experience
Work History
Fraud and Risk Analyst
Wipro ( TD Bank )
03.2021 - Current
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Enhanced risk management strategies for increased company security and reduced financial losses.
- Served as a subject matter expert on regulatory compliance requirements pertaining to fraud and risk management initiatives.
- Streamlined reporting processes for more accurate tracking of key performance indicators related to fraud and risk mitigation efforts.
- Implemented process improvements that resulted in cost savings while maintaining strong anti-fraud measures throughout the organization.
Quality Assurance Analyst
Wipro ( Tik Tok for Business )
02.2020 - 03.2021
- Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
- Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
- Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
- Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs;
- Participate in internal quality calibrations led by process owners.
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.
Account Coordinator
THE COCA-COLA COMPANY
01.2018 - 01.2020
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
- Coordinated meetings, calls, and demos for 10 -person account management team.
Consumer Support Representative
Donnelly Communications, Inc ( Michael Kors )
01.2016 - 12.2017
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Improved first-contact resolution rates by effectively utilizing available resources during support interactions.
- Actively sought feedback from consumers on their experiences with the company''s products or services, identifying areas for potential improvement.
- Streamlined support processes for increased efficiency in handling customer requests and complaints.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
Education
MBA -
National American University - Rapid City
Rapid City, SD08.2025
Bachelor of Science - Aviation Management
National American University - Rapid City
Rapid City, SD04.2024
High School Diploma -
Tucker High School
Tucker, GA05.2015
Skills
- Anti-Money Laundering
- Verbal and written communication
- AML Compliance
- Regulatory knowledge
- Activity monitoring
- Data Analysis
- Call Management
- Analytical Thinking
- Integrity Maintenance
- Tableau Expertise
- Salesforce
- SAP
- Service
- Power BI
- Customer Service
- Microsoft ( Excel, Word, & Powerpoint )
- Service
- Power BI
- Customer Service
- Microsoft ( Excel, Word, & Powerpoint )
Languages
French
Native or Bilingual
Timeline
Fraud and Risk Analyst
Wipro ( TD Bank )
03.2021 - Current
Quality Assurance Analyst
Wipro ( Tik Tok for Business )
02.2020 - 03.2021
Account Coordinator
THE COCA-COLA COMPANY
01.2018 - 01.2020
Consumer Support Representative
Donnelly Communications, Inc ( Michael Kors )
01.2016 - 12.2017
MBA -
National American University - Rapid City
Bachelor of Science - Aviation Management
National American University - Rapid City
High School Diploma -
Tucker High School
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