Sugeet Teji

Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness. Mentored junior analysts, fostering professional development while enhancing overall team performance. Investigated system issues and implemented resolutions to reduce downtime. Improved company efficiency with the development of key performance indicators and tracking metrics. Serve as a Single Point of Contact for assigned group’s human resources personnel (benefit coordinator, administrator, etc.) Respond, manage, and resolve escalated and complex global claims, benefits, and eligibility issues etc. Traveled as needed to facilitate onsite training and working sessions for assigned clients both stateside and overseas. Conduct new hire training sessions. Attend regular meetings with clients to discuss metrics, process improvement measures, policy changes/new updated
along with open questions. Support installation of new and existing accounts by attending implementation planning/process meetings. Facilitate quality hour training for existing employees and provide them updates and train them on new processes. Participate in prospect calls and help with responses. Attend and act as consultants for on-site audits. Identifies most urgent business problems, obtains necessary information, accurately identifies root causes and generates solutions and maintain partnership with other throughout the organization.

Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty. Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently. Qualified leads, built relationships and executed sales strategies to drive new business. Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients. Boosted client satisfaction by developing and maintaining strong relationships through effective communication. Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.

I was awarded Outstanding Performance award for honesty and hard work by Max New York Life Management