Sugei Villanueva
Hayward,CA
Summary
. Skilled in resolving conflicts and implementing proactive solutions for diverse manufacturing issues. Manages parts and materials, completes quality inspections.
.Skilled in organizing efficient flow of materials and workers to meet targets. Talented at delegating work effectively, and diagnosing production.
. Great communication skills. Analytical and problem solving skills.
. Forward thinking and successful at managing office organization while streamlining documentation procedures, and date-entry.
Overview
6
6
years of professional experience
Work History
Waterspider- Lead's Assistance
Cepheid
Newark , CA
01.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Carried opening through closing duties for assembly line
- Use MES (manufacturing execution system) throughout entire shift.
- Resolved problems and improved operations.
- Input data sets into databases, such as in Microsoft Excel.
- Ensure operating of equipment by calling ME and summiting BMRAM.
- Collaborated with team members to achieve target results.
- Continuously checked products for quality assurance according to strict guidelines.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion goals.
Sales Advisor
H&M Hennes & Mauritz
Hayward, CA
10.2021 - 01.2022
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Trainer
- Operated POS terminals and cash drawer balancing.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
Production Associate
Tesla
Fremont, CA
03.2021 - 06.2021
- Supported current production needs by moving items between equipment.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded and moved material to and from storage and production areas.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Boxed, labeled and transported items to support assembly operations.
Sales Advisor
H&M
Hayward , CA
11.2018 - 06.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Key Holder
American One
Hayward, CA
10.2016 - 11.2018
- Completed store opening and closing procedures.
- Received and counted money.
- Processed cash, credit, debit and check payments.
- Counted out cash drawers and balanced totals.
- Operated a cash register for cash, check and credit card transactions with 98% accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Intern
Century Roof and Solar
Hayward, CA
04.2016 - 08.2016
- Receptionist
- Communication
- Organizational abilities
- Analyzing Data
- Proficient in Excel
Education
High School Diploma - undefined
Tennyson High School
Hayward, CA2013
Chabot College
Hayward, CANo Degree - Astrophysics
San Francisco State University
San Francisco, CASkills
- Fluent in English and Spanish
- Time Management
- Hard-working mindset
- Team player
- Active listening skills
- Payment processing
- Retail sales
- POS systems knowledge
- Computer literate
- Analyzing Data
- Organization abilities
- Proficient in Excel
- MES system knowledge
- Material handling
- Assembly line supervision
- Operations monitoring
Timeline
Waterspider- Lead's Assistance
Cepheid
01.2022 - Current
Sales Advisor
H&M Hennes & Mauritz
10.2021 - 01.2022
Production Associate
Tesla
03.2021 - 06.2021
Sales Advisor
H&M
11.2018 - 06.2021
Key Holder
American One
10.2016 - 11.2018
Intern
Century Roof and Solar
04.2016 - 08.2016
High School Diploma - undefined
Tennyson High School
Chabot College
No Degree - Astrophysics
San Francisco State University