Sugeili Cruz
Kissimmee,FL
Summary
Dynamic professional with a proven track record in customer service and coordination at Auto Market Of Florida. Expert in problem-solving and time management, I enhanced customer satisfaction and streamlined operations. Skilled in multitasking, I developed effective training materials, ensuring high performance and clarity in communication across teams.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Auto Market Of Florida
04.2024 - 09.2025
- Assisted in resolving customer inquiries and complaints effectively.
- Learned company policies and procedures to provide accurate information.
- Supported team in maintaining high customer satisfaction levels.
- Adapted quickly to new tools and systems for efficient service delivery.
Interpreter Coordinator
Interpreters Solutions
02.2022 - 03.2024
- Coordinated interpreter schedules to optimize resource allocation and service delivery.
- Managed communication between clients and interpreters to ensure clarity and understanding.
- Developed training materials for new interpreters, enhancing onboarding experience and effectiveness.
- Implemented feedback systems to assess interpreter performance and client satisfaction.
Front Office Secretary
Lake Marion Creek Middle School
08.2018 - 02.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communications between departments, enhancing collaboration and information flow.
- Maintained comprehensive filing systems, improving document retrieval speed and accuracy.
- Assisted in preparing meeting materials, streamlining presentation processes for leadership discussions.
Education
No Degree - Medical Laboratory Science
PAH
Kissimmee, FL04-2017
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Timeline
Customer Service Supervisor
Auto Market Of Florida
04.2024 - 09.2025
Interpreter Coordinator
Interpreters Solutions
02.2022 - 03.2024
Front Office Secretary
Lake Marion Creek Middle School
08.2018 - 02.2020
No Degree - Medical Laboratory Science
PAH
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