Sugely Montoya
Fort Worth
Summary
Adept at managing high-stress situations and excelling in customer service, my tenure at 377 Tire Shop& RCA honed my skills in time management and Microsoft Office. Demonstrating a knack for multitasking and fostering team collaboration, I significantly contributed to streamlining operations and enhancing customer satisfaction. As well of all confidentiality of all patients and medical records.
Overview
2025
2025
years of professional experience
2025
2025
years of post-secondary education
Work History
Front Desk Receptionist/ Manager
377 Tire Shop
Fort Worth
12.2021 - 05.2024
- Greeted customer by phone and in person
- Set up appointments and walk in services
- Took payment over the phone and in person
- Maintained inventory of all necessities
- Followed policies and procedures to maintain a smooth and efficient operation.
- Maintained open communication with other employees when needed.
- Made important decisions when needed.
Patient Support Representative
RCA
Fort Worth
- Provided empathetic support to patients, addressing inquiries and concerns effectively.
- Assisted in scheduling appointments, ensuring timely access to healthcare services.
- Maintained accurate patient records, enhancing data integrity and accessibility.
- Collaborated with healthcare teams to streamline communication and improve patient care processes.
- Resolved issues promptly, improving patient satisfaction and overall service quality.
- Implemented feedback mechanisms to enhance patient support services continually.
- Assisted in the implementation of new electronic health record system, enhancing patient data management and accessibility.
- Processed medical records requests from other healthcare facilities or legal entities within established timeframes, maintaining compliance standards.
- Epic System
Front Desk Receptionist
Lone Star Ortho & spine specialist
Burleson
- Greeted patients warmly as they arrived at the clinic.
- Managed appointment scheduling and coordinated patient visits efficiently.
- Answered phone calls and addressed inquiries promptly and professionally.
- Collaborated with medical staff to ensure smooth patient flow.
- Maintained patient records accurately in electronic health systems.
- Assisted patients with completing necessary forms and documentation.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- eClinicalWorks Software
Education
High School Diploma -
St. Augustine Catholic High School
Fort Worth, TXSkills
- HIPAA compliance
- Microsoft office
- Appointment scheduling
- Medical records management
- Medical terminology
- Problem-solving
- Attention to detail
- Patient confidentiality
- Call center experience
- Follow-up skills
- Medical billing
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
Languages
- English
- Spanish, Native or Bilingual
- English, Native or Bilingual
Timeline
Front Desk Receptionist/ Manager
377 Tire Shop
12.2021 - 05.2024
Patient Support Representative
RCA
Front Desk Receptionist
Lone Star Ortho & spine specialist
High School Diploma -
St. Augustine Catholic High School