Sugeres Alberto
Saint Cloud
Summary
Highly organized and detail-oriented professional with over 10 years of experience supporting financial operations and office management within the automotive industry. Skilled in billing, account reconciliation, and maintaining accurate financial records to ensure smooth and compliant operations. Proficient in CDK and accounting software, with a proven ability to analyze data, resolve discrepancies, and streamline processes. Bilingual and customer-focused, recognized for reliability, efficiency, and teamwork. Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
19
19
years of professional experience
Work History
Billing Specialist
Honda of Fishers
Fishers
04.2017 - 09.2025
- Verified documents for all vehicle sales and posted deals to accounting.
- Identified internal control issues through policy reviews and changes in authorized personnel.
- Processed trade-in payoffs and floor plan, including contract management.
- Verified Finance and Insurance (F&I) data for accuracy and completeness.
- Reconciled inventory schedules on a weekly and monthly basis as assigned.
Service Advisor
Dreyer & Reinbold
Indianapolis
12.2016 - 03.2017
- Scheduled appointments, greeted customers, and obtained vehicle details.
- Recommended maintenance based on history and mileage.
- Prepared cost estimates, verified invoices, and explained services performed.
- Explained service recommendations to customers clearly and effectively.
- Managed customer records and updated service history accurately.
- Maintained knowledge of automotive products and services offered.
Cashier / Receptionist
Dreyer & Reinbold
Indianapolis
03.2012 - 12.2016
- Greeted customers professionally, identifying and resolving concerns efficiently.
- Processed payments for products and services accurately.
- Answered dealership group phones, directing calls to appropriate personnel.
- Operated complete POS system and related software effectively.
- Maintained accountability for money drawer and cash handling procedures.
- Coordinated with departmental staff to address questions and issues.
- Managed customer complaints, escalating when necessary for resolution.
- Attended all required meetings, trainings, and educational classes.
Recruiter
Employment Plus
Indianapolis
02.2007 - 03.2012
- Interfaced with all organizational levels regarding hiring processes.
- Conducted interviews to assess candidate qualifications and fit for roles.
- Developed job descriptions and posted them on various job boards.
- Collaborated with hiring managers to understand staffing needs and requirements.
- Screened resumes to identify suitable candidates for open positions.
Education
High School Diploma -
Forest Hill High
West Palm Beach, FLSkills
- Accounting and billing operations
- Account reconciliation
- Administrative support
- Office coordination
- CDK software proficiency
- Microsoft Excel expertise
- QuickBooks proficiency
- Customer service and communication
- Detail-oriented approach
- Bilingual communication (English and Spanish)
- Document accuracy
- Attention to detail
- Time management skills
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
Timeline
Billing Specialist
Honda of Fishers
04.2017 - 09.2025
Service Advisor
Dreyer & Reinbold
12.2016 - 03.2017
Cashier / Receptionist
Dreyer & Reinbold
03.2012 - 12.2016
Recruiter
Employment Plus
02.2007 - 03.2012
High School Diploma -
Forest Hill High