Suha Akhtar
Jamaica,New York
Summary
Ambitious Psychology Student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel. Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office.
Overview
3
3
years of professional experience
Work History
Patient Representative
Ivy Rehab Physical Therapy
2022.05 - Current
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Monitored patient flow throughout day to maintain appointment times and schedules.
Team Lead Sales Associate
Staples
2021.07 - 2022.02
- Notifying superiors of any issues or concerns in real time.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
- Presented friendly and positive attitude while communicating clearly with customers
- Maintained flexibility to work varied schedule, including nights and weekends.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Accurately ringed customers purchases/returns and count change back to customer
Education
Bachelor of Arts in Psychology -
CUNY Queens College
New York, NY05.2024
Skills
- Handling credit transactions
- Inventory management
- Team player
- Credit and cash transactions
- Product recommendations
- Liquor regulations and compliance
- Cash drawer balancing
- ID verification
- Payment processing
- Customer assistance
- Patient Intake
- Privacy and confidentiality
Timeline
Patient Representative
Ivy Rehab Physical Therapy
2022.05 - Current
Team Lead Sales Associate
Staples
2021.07 - 2022.02
Bachelor of Arts in Psychology -
CUNY Queens College
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