Suhas Pai
Mason,OH
Summary
Results-driven Client Relationship Manager known for productivity and efficiency in task completion. Specialize in strategic planning, customer satisfaction enhancement, and relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless client interactions and long-term loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Partner
Tata Consultancy Services
Cincinnati, Ohio
02.2020 - Current
- Discovered potential revenue streams by thoroughly researching the market and evaluating competitor strategies.
- Managed cross-department resources to ensure client expectations were met.
- Managed the deployment of Siemens Opcenter MES on Cloud (Azure AKS) and Low Code Technologies at more than 15 MedTech sites
- Facilitated design and development conversations for Siemens Opcenter on Cloud.
- Influenced roadmap of Opcenter releases from V8 to 2304 and 2310 by creating multiple feature requests with Siemens based client feedback
- Guided teams in selecting and implementing Low Code Technologies to improve productivity in the Life Sciences domain.
- Developed strategic partnerships with vendors and suppliers that provide cost savings opportunities for clients.
Engagement Manager
Tata Consultancy Services
Cincinnati, Ohio
05.2015 - 02.2020
- Designed, Architected and coordinated projects with focus on deploying MES and Low Code Platforms across various Medical Device Client operations
- Conducted requirement sessions for large digital transformation program for a Medical Device Major
- Architected MES solution based on feature set and paper less DHR requirements
- Managed large onshore and offshore team responsible for various aspects of MES deployment including design, development, testing, installation, report development and support
- Defined and executed Risk based validation strategy for ensuring minimal and effective validation.
- Analyzed customer requirements, identified potential risks and created mitigation plans.
- Managed multiple simultaneous engagements with clients in a variety of industries.
- Ensured compliance with legal regulations during all phases of engagements.
Program Manager
Tata Consultancy Services
Cincinnati, OH
05.2015 - 12.2018
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Developed and maintained project plans, schedules, and budgets.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
Project Manager
Tata Consultancy Services
Bangalore India, Karnataka
09.2012 - 05.2015
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Provided guidance to team members regarding tasks assigned to them.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Senior Functional Consultant
Wipro Technologies
Bangalore India, Karnataka
05.2010 - 09.2012
- Ensured compliance with all relevant regulatory standards while carrying out tasks.
- Collaborated with developers in order to resolve any technical issues that arose during implementation.
- Created test plans and executed unit tests to ensure quality assurance standards were met.
- Gathered information from clients to understand their needs and developed solutions accordingly.
- Provided expertise in complex functional and technical analysis of customer requirements.
- Conducted workshops with stakeholders to collect their functional requirements for projects.
- Managed multiple projects simultaneously while meeting deadlines consistently.
Functional Consultant
CGI
Bangalore India, Karnataka
10.2008 - 07.2010
- Provided expertise on system configuration settings for optimal performance.
- Assisted with the development of user manuals, training materials and end-user documentation.
- Actively participated in meetings with customers to discuss requirements, design solutions and review progress.
- Developed system specifications documents based on client's requirements.
- Coordinated user acceptance testing activities with stakeholders and project teams.
System Analyst
Tata Consultancy Services
Bangalore India, Karnataka
10.2006 - 11.2008
- Resolved complex technical problems by working directly with vendors or other external resources when necessary.
- Provided guidance on best practices for developing effective user interfaces that meet accessibility standards.
- Maintained up-to-date knowledge about technology developments related to the organization's business processes.
Engineer
Kirloskar Oil Engines
Pune India, Maharastra
08.2004 - 10.2006
- Documented all engineering activities according to established procedures.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Participated in team meetings to discuss project progress updates.
- Developed and implemented engineering strategies to improve production efficiency.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
Education
Industrial and Production Engineering -
Visvesvaraya Technological University
07.2004
Skills
- Client Relationship Management ($20M Portfolio)
- Client acquisition
- Consultative Selling
- New Business Development
- Financial Acumen
- Medical Devices / Pharma / ECM / LifeSciences
- Siemens Opcenter/Camstar V5/V7/V8/ 2304 (Modeling and Technical)
- Critical Manufacturing
- SAP ME
- Rockwell Automation
- Proficy
- Low Code
- Tulip
- Mendix
- SQL
- Powershell Scripting
Certification
- Siemens Opcenter Modelling
- Tulip Essentials Certification - Tulip Interfaces
- Mendix Rapid Developer - Mendix
- Software Processes and Agile Practices
- Introduction to Software Product Management
- Fundamentals of Supply Chain Management
Blogs
- GEN AI and MES Data
- Are you Over-Validating your MES?
- Browser Compatibility and MES
Timeline
Client Partner
Tata Consultancy Services
02.2020 - Current
Engagement Manager
Tata Consultancy Services
05.2015 - 02.2020
Program Manager
Tata Consultancy Services
05.2015 - 12.2018
Project Manager
Tata Consultancy Services
09.2012 - 05.2015
Senior Functional Consultant
Wipro Technologies
05.2010 - 09.2012
Functional Consultant
CGI
10.2008 - 07.2010
System Analyst
Tata Consultancy Services
10.2006 - 11.2008
Engineer
Kirloskar Oil Engines
08.2004 - 10.2006
Industrial and Production Engineering -
Visvesvaraya Technological University