- Enjoy creating and following travel blogs and vlogs
- Historical Exploration
- Documenting and sharing travel experiences
- Volunteering at local animal shelters and rescue organizations
- Watching Movies and TV Shows
Suhashini Seneviratne
Van Nuys,CA
Summary
I believe, that my strong professional background and education will make me a very competitive candidate for any suitable vacant position. The key points in my professional career along with my background will accommodate me to work comfortably for your company whatever the position you would like to engage me to work for. I strive for continued excellence. I provide exceptional contributions to customer service for all customers with my ability and expertise in Diploma in Computer Application, I have a full understanding of the full life cycle of computer work. I also have enthusiasm in learning and excelling at new technologies as needed including boost the credibility and earn respect. This includes commitment and cooperation of workers and the entire staff with excellent communication with the Boss and other Executives. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
29
29
years of professional experience
Work History
Senior Receptionist / FOH / Events Management
Te Quiero Mucho (The Sheung Wan – Ovolo Group)
08.2022 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Enhanced client satisfaction by efficiently managing front desk operations and providing exceptional service.
- Reduced wait times for guests by effectively scheduling appointments and managing room availability.
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
- Exceeded client expectations by consistently delivering high-quality events that met their specific needs and preferences.
Senior Receptionist / Events Team
La Rambla IFC
09.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
FOH
Burger Joy
08.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Reception Supervisor
Green House
08.2020 - 08.2020
- Enhanced customer satisfaction by efficiently managing front desk operations and providing exceptional service.
- Managed financial transactions such as processing payments or issuing refunds accurately while adhering to company policies and guidelines.
Senior Receptionist / Trainer
Hard Rock Café
08.2015 - 04.2020
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
Administration / Accounts / Personal Assistant
Keswani Bros Inc / Con Fiducia
10.2013 - 08.2015
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Administrative Assistant / Billing Assistant
Tanner De Witt Solicitors
09.2010 - 04.2013
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Sales Advisor
Mothercare (Mother & Child Limited)
11.2009 - 08.2010
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
- Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.
- Boosted customer satisfaction by providing personalized product recommendations and efficient service.
Sales Associate / Administrative Assistant / Sales Manager
Pacific Planning Limited
06.2004 - 11.2009
- Improved customer satisfaction by providing timely and efficient retail support services.
- Increased sales revenue with strategic partnerships and product placements in key retail outlets.
- Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.
- Launched successful marketing campaigns, driving increased foot traffic and sales for various retail outlets.
- Coordinated closely with retail partners to understand their needs and provide tailored solutions for merchandise distribution.
- Maximized retail space utilization by creating visually appealing merchandise displays that showcased available products effectively.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Customer Service Representative Officer
Astron BPO
04.2003 - 04.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service – Call Centre
TNS
01.2004 - 01.2004
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
Junior Sales to Store Manager – Gold Coast
Bookazine Limited
04.2002 - 04.2003
- Monitored and adjusted pricing strategies to remain competitive within the industry, maximizing profitability without sacrificing customer satisfaction.
- Achieved high levels of customer engagement with interactive displays showcasing new releases or topical selections based on current events or popular culture trends.
- Ensured a safe work environment by adhering to proper safety standards and promptly addressing any potential hazards or concerns brought up by staff members.
- Optimized store layout for ease of navigation, resulting in increased customer satisfaction and higher sales per visit.
- Maintained excellent vendor relationships for timely deliveries, exclusive releases, and advantageous terms.
Playgroup Assistant
Fernando Valley Montessori School
11.2001 - 03.2002
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
Junior Sales to Senior Sales
Amazing Grace - Excelsior Hotel Lobby Shop
10.1995 - 09.2001
- Improved customer satisfaction by providing timely and efficient retail support services.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
TOEFL -
TOEFL
Hong Kong07-1996
Computer Applications - Computer
Welkin Computer School
Hong Kong04-1995
Ordinary Level Exams -
Royden International School
Hong Kong01-1995
School -
Delia School of Canada
Hong Kong01-1994
School -
Bishop's College
Sri Lanka 01-1993
Skills
- Teamwork and Collaboration
- Friendly and Professional
- Customer Service
- Organized and Efficient
- Attention to Detail
- Team Leadership
- Flexible Schedule
- Data Entry
- MS Office Applications
- Billing and Invoicing
- Training and Development
- File Management
Accomplishments
- Trinity College of London – Spoken English, 1986-1990
- Winner of School Dance Festival, 1994
- Diploma in Computer Application, 1995
- TOEFL, 1996
- Diploma in Ticketing & Reservations, 2003
Careerprogress
- Amazing Grace - Excelsior Hotel Lobby Shop, HK, 1995-2001, Junior Sales to Senior Sales
- Fernando Valley Montessori School, USA, 2001-2002, Playgroup Assistant
- Bookazine Limited, HK, 2002-2003, Junior Sales to Store Manager – Gold Coast
- Astron BPO, Sri Lanka, 2003-2004, Customer Service Representative Officer
- TNS, HK, 2004, Customer Service – Call Centre
- Pacific Planning Limited, HK, 2004-2009, Sales Associate / Administrative Assistant / Sales Manager
- Mothercare (Mother & Child Limited), HK, 2009-2010, Sales Advisor
- Tanner De Witt Solicitors, HK, 2010-2013, Administrative Assistant / Billing Assistant
- Keswani Bros Inc / Con Fiducia, 2013-2015, Administration / Accounts / Personal Assistant
- Hard Rock Café, HK, 2015-2020, Senior Receptionist / Trainer
- Green House, HK, 2020, Reception Supervisor
- Burger Joy, HK, 2020, FOH
- La Rambla IFC, HK, 2020-2022, Senior Receptionist / Events Team
- Te Quiero Mucho (The Sheung Wan – Ovolo), HK, 2022-2024, Senior Receptionist / FOH / Events Management
Salary
$22 - $23/hr, True
Preferredname
Sue
Personal Information
- Date of Birth: 12/23/77
- Nationality: Sri Lankan
- Marital Status: Married
References
- Mr. Howard Wong, Pici Hong Kong, Pirata Group, Assistant Restaurant Manager, +852 6081 7293
- Mr. Manuel Rubio, The Asset Financial Magazine, Hong Kong, Executive Design Director, +852 9632 8598
- Mrs. Shermila Buxani, Tanner De Witt, Senior Billing Administrator, +852 6126 9036
- Mrs. Lorilyn Honarvar, Marketing Director
Availability
Immediate
Interests
Timeline
Senior Receptionist / FOH / Events Management
Te Quiero Mucho (The Sheung Wan – Ovolo Group)
08.2022 - 04.2024
Senior Receptionist / Events Team
La Rambla IFC
09.2020 - 08.2022
FOH
Burger Joy
08.2020 - 09.2020
Reception Supervisor
Green House
08.2020 - 08.2020
Senior Receptionist / Trainer
Hard Rock Café
08.2015 - 04.2020
Administration / Accounts / Personal Assistant
Keswani Bros Inc / Con Fiducia
10.2013 - 08.2015
Administrative Assistant / Billing Assistant
Tanner De Witt Solicitors
09.2010 - 04.2013
Sales Advisor
Mothercare (Mother & Child Limited)
11.2009 - 08.2010
Sales Associate / Administrative Assistant / Sales Manager
Pacific Planning Limited
06.2004 - 11.2009
Customer Service – Call Centre
TNS
01.2004 - 01.2004
Customer Service Representative Officer
Astron BPO
04.2003 - 04.2004
Junior Sales to Store Manager – Gold Coast
Bookazine Limited
04.2002 - 04.2003
Playgroup Assistant
Fernando Valley Montessori School
11.2001 - 03.2002
Junior Sales to Senior Sales
Amazing Grace - Excelsior Hotel Lobby Shop
10.1995 - 09.2001
TOEFL -
TOEFL
Computer Applications - Computer
Welkin Computer School
Ordinary Level Exams -
Royden International School
School -
Delia School of Canada
School -
Bishop's College
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