Suhaylah Shafeen
Sacramento,CA
Summary
Entrepreneur with extensive experience in event planning and customer service at Ba Ba Black Pot. Demonstrated expertise in budgeting, financial planning, and client relationship management. Strong time management and problem-solving abilities contribute to successful event execution and high customer satisfaction. Business Administration student with a solid foundation in accounting, business law, and economics, proficient in Microsoft Office, Canva, and digital payment platforms.
Overview
2026
2026
years of professional experience
Work History
Entrepreneur
Self-employeed
Sacramento, CA
02.2022 - Current
- Founded and managed a home-based business specializing in custom graduation leis, floral bouquets, desserts, and event decorations
- Handled all aspects of business operations, including purchasing supplies, budgeting, marketing, customer service, and event setup
- Built and maintained strong relationships with clients from schools, churches, and the local community
- Processed payments securely using Cash App, Venmo, Zelle, and Square
- Demonstrated creativity and strong time management skills while multitasking to meet event deadlines
Customer Service Representative
Ba Ba Black Pot
Sacramento, CA
2018 - 2020
- Delivered friendly and efficient customer service during busy shifts in a fast-paced restaurant environment
- Processed customer orders and payments accurately using cash and digital systems
- Resolved customer inquiries and concerns promptly to ensure satisfaction and repeat business
- Maintained compliance with food safety and sanitation standards
- Assisted with opening, closing, and daily cleaning tasks to support smooth operations
Education
Associate of Arts - Business General
Cosumnes River College
Sacramento, CA12-2025
Skills
- Financial accounting and reporting
- Managerial accounting and cost analysis
- Business Law Fundamentals
- Macroeconomics principles
- Budgeting & Financial Planning
- Business Mathematics & Calculus (applied to economics)
- Computerized Accounting Software
- Data Analysis & Problem Solving
- Effective Oral & Written Communication
- Customer Service & Client Relations
- Time Management & Multitasking
- Event Planning & Operations Management
- Marketing & Social Media Promotion (via Canva)
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook
- Payment Processing (Square, Venmo, Zelle, Cash App)
- Creativity & Attention to Detail
Timeline
Entrepreneur
Self-employeed
02.2022 - Current
Customer Service Representative
Ba Ba Black Pot
2018 - 2020
Associate of Arts - Business General
Cosumnes River College