Suher Salim
Farmington Hills,MI
Summary
As a creative-minded and service oriented professional, my love for connecting with people has brought me great enjoyment and success in the hospitality industry. My unique set of experience in the creative field makes me a valuable asset to any problems requiring a design thinking solution. As a dedicated swim instructor, I have learned about how to cater certain teaching and communication techniques to suit each person's individual personability. With these valuable set of skills along with a willingness to grow and learn, I am confident that I can be a valuable member to your team.
Overview
6
6
years of professional experience
Work History
Swim Instructor
Lifetime Fitness
05.2023 - Current
- Taught daily swim instruction to students varying in ages and skill levels averaging about 5-8 classes a day.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs; developing a specific curriculum for each specific student focusing on individual growth.
- Provided positive reinforcement and motivation to increase student confidence and performance. Encouraged students to overcome challenges and fear impacting their ability to improve.
- Addressed concerns and fear of the water with compassion, understanding and motivation, empowering students to overcome challenges and mental barriers.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Team Supervisor
Pyramid Global Hospitality
03.2022 - 04.2023
- Assisted Management with overall hotel operations and reviewed critical hotel metrics including customer satisfaction scores, occupancy, RevPAR, ADR, and onboarding and training new and current staff members.
- Set up the onboarding process for 31+ employees and developed a detailed training plan for each department including room attendants, front desk staff, restaurant staff and management corporate requirements.
- Attended and hosted weekly meetings discussing current metrics and performance
- Recognized accounts receivable transactions, prepared inbound inquiries regarding accounts and payments through email.
- Managed and developed an SEO (Search Engine Optimization) plan for the hotel's marketing. Implemented metadata using Google Analytics and through the Google Business profile.
- Developed, recommended and implemented measures to improve productivity, performance, and maintain corporate compliance for staff members. Achieved an overall increase of 25% more sign ups per team member.
Sales Associate Team Leader
Intercontinental Hotels Group
02.2018 - 08.2022
- Trained and developed new hires in company processes, product knowledge, customer service, and empowered employees to achieve IHG standard sign up goals.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed fun ways for staff to achieve monthly and quarterly goals.
- Responded to phone inquiries about rates, negotiated rates over the phone with prospecting clients, developed contracts for meeting room rentals and room blocks.
Education
Associate of Arts - Graphic Design And Business Administration
Oakland Community College
Farmington Hills05.2024
User Experience Design (UX) Certification - UX Design
University of California - San Diego
La Jolla, CA09.2022
Skills
- Customer Service
- Customer Accounts Management
- Marketing and Social Media
- Search Engine Optimization (SEO)
- Creative Thinking
- Leadership
- Graphic Design
- Accounts Receivable
- Phone Etiquette
- Business Communications
- Customer Needs Assessment
- Teamwork and Collaboration
Languages
Arabic
Native or Bilingual
Timeline
Swim Instructor
Lifetime Fitness
05.2023 - Current
Team Supervisor
Pyramid Global Hospitality
03.2022 - 04.2023
Sales Associate Team Leader
Intercontinental Hotels Group
02.2018 - 08.2022
Associate of Arts - Graphic Design And Business Administration
Oakland Community College
User Experience Design (UX) Certification - UX Design
University of California - San Diego
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