SUHERI ROSADO-TORRES
New Brunswick
Summary
Enrollment services professional with a strong focus on student engagement, recruitment strategy, and operational excellence. Proven ability to collaborate across teams and connect students to enrollment pathways. Experienced in data analysis to inform strategic decision-making and improve outreach effectiveness.
Overview
4
4
years of professional experience
Work History
Enrollment Services Assistant
Middlesex College
New Brunswick
01.2024 - Current
- Provide exemplary frontline customer service, assisting over 200+ walk-in students per semester with enrollment services across multiple functional areas, ensuring a seamless and supportive experience.
- Design and launch targeted SMS outreach campaigns to re-engage students who have completed key enrollment steps but have not yet registered, driving increased enrollment.
- Analyze Daily Admit data in Excel to manage ESL Non-Degree testing operations, engage students through targeted outreach, schedule exams, and coordinate with staff across shifts to ensure successful registration, contributing to increased enrollment and expanded course offerings.
- Organize student engagement events, including 'Paws for a Break,' enhancing campus community and student well-being.
- Co-facilitate 3+ FAFSA workshops and 15+ one-on-one financial aid appointments per semester, ensuring accuracy and compliance with federal requirements.
- Maintain student records efficiently using Colleague ERP and Perceptive Content/Image Now for electronic records management.
Human Resources Associate Partner
Amazon
Avenel
12.2021 - 12.2023
- Assisted over 1200 internal associates with inquiries on benefits, time off, and pay, achieving an 85% positive response rate for customer satisfaction.
- Created and distributed bilingual (English and Spanish) communications across multiple channels, enhancing associate engagement and participation.
- Planned and executed employee engagement activities, such as Career Choice Fairs and Affinity Group events, fostering an inclusive workplace culture.
- Compiled and analyzed data on attendance, attrition, and engagement, enabling data-driven decisions that improved organizational performance.
- Conducted employee relations investigations to ensure a fair and compliant workplace environment.
- Advocated for the employee experience by effectively partnering with leaders and core teams, educating them on self-service tools usage.
- Proactively led several projects, including E-Swag, Career Choice, Affinity Groups, and HiTS, enhancing skill set and knowledge base.
Education
Bachelor of Arts - Social Science
Ramapo College of New Jersey
01.2020
Timeline
Enrollment Services Assistant
Middlesex College
01.2024 - Current
Human Resources Associate Partner
Amazon
12.2021 - 12.2023
Bachelor of Arts - Social Science
Ramapo College of New Jersey