Suhui (Sue) Filiciana
Clermont
Summary
Dynamic professional with a proven track record at Performance Construction LLC, excelling in customer service and conflict resolution. Fluent in four languages, I effectively advocate for children's rights as a Guardian Ad Litem Volunteer, fostering collaboration and ensuring timely services.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Guardian Ad Litem Volunteer
Guardian Ad Litem Program 5th Circuit
08.2020 - Current
- Improved children''s understanding of their rights by conducting informative sessions tailored to their age and comprehension level.
- Collaborated closely with multidisciplinary teams to ensure timely provision of required services for children''s best interests.
- Monitored progress in therapy sessions and shared valuable insights with the court to facilitate informed decisionmaking.
- Contributed significantly toward reducing court delays by providing accurate documentation and prompt updates on case statuses.
- Assisted in developing individualized service plans to address specific needs of each child under care.
- Provided emotional support to children during difficult transitions such as foster placements or parental visitations.
- Maintained detailed records of case progressions while adhering to strict confidentiality guidelines.
- Kept case files updated, accurate and aligned with requirements.
Administrative Office Manager
Performance Construction LLC
06.2014 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Reduced costs by negotiating vendor contracts for office supplies and services.
- Designed office space and worked with construction and utility contractors.
Sunday School Volunteer
Family Christian Center - Clermont Florida
01.2010 - 07.2014
- Served as a positive role model to children by exemplifying strong moral values and demonstrating kindness, patience, and understanding in all interactions.
- Provided a safe and nurturing environment for children, fostering open communication and trust.
- Worked closely with parents to address any concerns or issues related to their child''s faith development.
- Developed age-appropriate lessons focused on biblical teachings while addressing real-life situations faced by today''s youth.
- Demonstrated flexibility in adapting lesson plans based on individual student needs, ensuring each child received personalized attention during class time.
- Mentored new volunteers through shadowing experiences, providing guidance on effective teaching methods for Sunday School classes.
- Actively participated in volunteer training sessions, staying up-to-date on the latest teaching techniques and Sunday School curriculum changes.
- Built lasting relationships with students and their families, fostering a sense of belonging within the faith community.
- Ensured a clean and orderly classroom setting, promoting an optimal learning environment for young minds.
- Assisted in organizing special events to strengthen community ties and encourage family participation in religious activities.
- Enhanced children''s understanding of biblical stories by utilizing visual aids and interactive activities.
- Collaborated with fellow volunteers to develop engaging lesson plans for consistent spiritual growth.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
Immigration Officer
Immigration Department Aruba
03.2000 - 07.2007
- Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Demonstrated cultural sensitivity during interactions with diverse populations from around the world seeking entry into the United States.
- Exemplified teamwork by collaborating effectively with colleagues, sharing knowledge and expertise to improve overall performance within the organization.
- Issued visas to visitors stating how long visitor is permitted to legally stay in country.
- Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by supervisors.
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Observed passengers passing through passport control areas by checking passports.
- Summoned law enforcement to detain persons found to be in violation of customs or immigration laws and arrange for legal actions.
Education
No Degree - Child Psychology And Development
Spectrum College Agogish Werk
Netherlands, BredaHigh School Diploma -
Filomena College Mavo
San Nicolas, ArubaSkills
- Fluent in 4 languages (English-Spanish-Dutch-Papiamento)
- Customer service
- Child advocacy
- Conflict resolution
- Mentoring volunteers
- Active learning
- Surveillance techniques
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
Languages
English
Native or Bilingual
Spanish
Full Professional
Dutch
Native or Bilingual
Papiamento
Native or Bilingual
Timeline
Guardian Ad Litem Volunteer
Guardian Ad Litem Program 5th Circuit
08.2020 - Current
Administrative Office Manager
Performance Construction LLC
06.2014 - Current
Sunday School Volunteer
Family Christian Center - Clermont Florida
01.2010 - 07.2014
Immigration Officer
Immigration Department Aruba
03.2000 - 07.2007
No Degree - Child Psychology And Development
Spectrum College Agogish Werk
High School Diploma -
Filomena College Mavo
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