Sujan Bhandari

· Proactively monitor and optimize the Okta system to ensure peak performance.

· Efficiently respond to and resolve reported incidents related to Okta, ensuring minimal disruption to operations.

· Manage the ServiceNow queue dedicated to Okta-related incidents and tasks, maintaining a streamlined workflow.

· Provide expert support in integrating custom applications with Okta, specifically utilizing SAML 2.0, ensuring seamless functionality.

· Keep the Azure DevOps board up to date with pertinent information for Identity and Access Management (IAM) standup calls.

· Collaborate with application owners to gather requirements for Okta Single Sign-On (SSO)setup, ensuring alignment with organizational needs.

· Systematically troubleshoot and resolve user issues related to Okta authentication and access, enhancing user experience.

· Offer continuous support to users, promptly addressing queries and ensuring smooth operation of the Okta system.

· Maintain comprehensive documentation on support processes, issue resolutions, and integration procedures, contributing to knowledge-sharing environment.

· Collaborate effectively with cross-functional teams and stakeholders to ensure alignment with organizational goals and objectives.

· Stay abreast of Okta releases, industry best practices, and security standards, integrating latest advancements to enhance system efficiency.

• Trained in Hadoop, Spark, SQL, Python, and Java for various data processing and application development tasks.
• Equipped with skills to handle big data, perform advanced analytics, manage databases, and develop robust applications.
• Cleanse, normalize, and transform raw data into a suitable format for analysis.
• Apply business rules and logic to convert data into actionable insights.
• Load transformed data into target data warehouses, databases, or data lakes.
• Integrate data from disparate sources to provide a unified view.
• Monitor ETL processes and jobs for performance and errors.

• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
• Collaborated with upper management to drive strategy and implement new processes.
• Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.