Sujan Sapkota
Manchester,UK
Summary
Motivated and skilled professional seeking a challenging opportunity to utilize expertise, abilities, and experience for the benefit of the organization. Committed to expanding career prospects and continuously learning from seasoned professionals in a stimulating work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Desktop Support
Click Consulting
09.2023 - 01.2024
- Technical support to internal stakeholders via phone, email, field visits, or through the Ticketing System, Conducting investigation and diagnosis of10+ daily incidents
- Manage Microsoft365 user accounts, reset passwords, assign permission and licenses
- Internship
Sales Associate
Premier off license store
02.2022 - 08.2023
- Provided personalized customer service by greeting customers, responding to questions, and ensuring a welcoming store environment
- Managed inventory levels and restocked shelves to ensure product availability and visual appeal
- Operated the point-of-sale system to handle purchases, returns, and exchanges with accuracy and efficiency
- Participated in promotional campaigns by setting up displays and distributing flyers to maximize customer engagement and boost sales
Administrator
Prime Daily Services and suppliers company
11.2020 - 12.2021
- Provided excellent customer service to ensure customer satisfaction and loyalty
- Assisted in the development and implementation of marketing strategies to promote products and services
- Conducted market research and analyzed trends to identify opportunities for business growth
- Collaborated with cross-functional teams to execute promotional campaigns and events
Education
Bachelor of Business and Management -
University of Central Lancashire
01.2025
Skills
- Remote Monitoring Tools: TeamViewer, Remote Desktop Connections IT Ticketing
- System: Freshdesk
- Server: File servers, Print Server, DNS, DHCP
- Communication System: Microsoft Teams, VOIP, Zoom
- Microsoft Office: Word, Excel, PowerPoint
- Data backup and recovery
- Windows operating system
- Remote desktop support
- End user support
Certification
- IT Desktop Support
- Microsoft Azure Fundamentals
Language
Nepali (Native)
Hindi (Proficient)
English (Proficient)
Skill Highlights
- Problem Solving
- Business Acumen
- Leadership
- Team collaboration
- Excellent Communication
- Decision Making
- Organizing and strategic planning
Timeline
IT Desktop Support
Click Consulting
09.2023 - 01.2024
Sales Associate
Premier off license store
02.2022 - 08.2023
Administrator
Prime Daily Services and suppliers company
11.2020 - 12.2021
Bachelor of Business and Management -
University of Central Lancashire
Accomplishments
- Supervised team of 15 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Interests
Reading
Doing Research
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work weekCompany CultureHealthcare benefitsSimilar Profiles
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