Sujan Shrestha
NASHVILLE,TN
Summary
My main objective is to excel in hospitality industry by working in one of the most reputed and well established property, which will boost my confidence to work as a leader in near future and establish my own organization in the hospitality industry.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Front Desk Guide/Agent (Room Division J1)
1 Hotel Nashville
Nashville, TN
02.2025 - 02.2026
- Experienced the operations within Front Desk, Reservation and Guest Services.
- Ensured quality standards and followed the front-of-the-house tasks.
- Worked as the first point of contact for the hotel guests.
- Fulfilled guests' needs and requests and aimed to exceed their expectation.
- Contributed the upsell of $80K+
- Handled the guests' complains and coordinated with the leaders for best possible recovery option.
- Knowledgeable in working with HMS.
Front Office Executive
Hotel Arts Kathmandu
Kathmandu, Nepal
04.2020 - Current
- Managing the daily operation of the Front Desk.
- Daily allocation of duty and responsibility of the GSO.
- Room allocation for the arriving guests.
- Reporting in the daily managerial meeting.
- Compiling monthly report.
- Deal with Local and Online Travel Agencies.
- Coordinate with different departments in the hotel.
- Handle complain and difficult situations.
Guest Service Officer(GSO)
Hotel Arts Kathmandu
Kathmandu, Nepal
12.2018 - 03.2020
- Greeting the guest upon their arrival.
- Smooth and systematic check-in of the guest.
- Providing necessary information about the hotels service.
- Acquiring guest information during registration.
- Handling the guest complain according to their nature.
- Processing the guest payment and settling the guest bills.
- Telephone Handling.
- Check-out of the Guest.
- Submitting day wise sales to the Finance Department.
Bell Boy and Food and Beverage Attendant
Yiwu Kingdom Hotel
Yiwu, China
06.2017 - 05.2018
- Bell Boy
- Welcoming the guest upon their arrival.
- Helping the guests to load out their luggage from and to their vehicle.
- Moving the luggage to the guest room.
- Showing guest their rooms.
- Providing information about the hotel services and amenities.
- Acting as a concierge.
- Food and Beverage Attendant
- Welcoming the guest and seating them in their table.
- Providing menu and taking the food and beverage order.
- Serving food and beverage to the guest.
- Providing and collecting guest bill.
- Maintaining sanitary and clean dining environment.
- Getting the guest suggestions and feedbacks.
Education
School Leaving Certificate(SLC) -
Om Education Academy
Kathmandu, Nepal05-2012
Bachelor of Hotel Management(BHM) - undefined
National College of Computer Studies(NCCS)
Kathmandu, Nepal08-2018
Intermediate Level (10+2) - undefined
People’s Campus
Kathmandu, Nepal07-2014
Skills
- Good Communicator
- Flexible
- Team Player
- Punctual
- Computer Literal
- Hard Working
- Confidence
- Multitasking
- Intermediate user of IDS Software
- Courteous and Calm
Languages
Nepali : Native Language
Hindi : Fluent
English : Fluent
Mandarin : Basic
Timeline
Front Desk Guide/Agent (Room Division J1)
1 Hotel Nashville
02.2025 - 02.2026
Front Office Executive
Hotel Arts Kathmandu
04.2020 - Current
Guest Service Officer(GSO)
Hotel Arts Kathmandu
12.2018 - 03.2020
Bell Boy and Food and Beverage Attendant
Yiwu Kingdom Hotel
06.2017 - 05.2018
Bachelor of Hotel Management(BHM) - undefined
National College of Computer Studies(NCCS)
Intermediate Level (10+2) - undefined
People’s Campus
School Leaving Certificate(SLC) -
Om Education Academy