SUJANA KANKANALA
Home Daycare Provider (Self-Employed)
Wheeling,IL
11
years of professional experience
Service-oriented professional with over 6 years of customer service and administrative experience, including a year in home daycare. Expert in assisting diverse individuals, providing technology support, and managing confidential information. Known for strong problem-solving and communication skills, with a commitment to enhancing customer experience and contributing to a supportive environment.
Work History
1 Year 3 Months
- Provided a safe, welcoming, and structured environment while supporting children's social, emotional, and developmental needs.
- Planned educational and recreational activities, communicated with families, and maintained accurate attendance and daily records.
Operations Associate – Customer Service & Administrative Support, Cash Operations
1 Year 8 Months- Assisted 50+ customers daily, answering questions, explaining procedures, and providing accurate and friendly service.
- Supported individuals from diverse backgrounds using patience, active listening, and clear communication.
- Assisted customers with digital services, guiding them through processes and requests to enhance their experience.
- Maintained records, completed data entry, and organized documentation while handling confidential information.
- Resolved concerns and collaborated with team members to provide an efficient, welcoming service experience.
- Achievement: Certificate of Excellence for 100% Transaction Accuracy and First-Time-Right Processing.
Relationship & Operations Specialist
3 Years 8 Months- Provided personalized assistance to 400–500 customers, answering questions and explaining services, procedures, and documentation.
- Maintained accurate records and confidential information while following established policies and procedures.
- Helped customers with digital services, forms, and service-related requests using effective communication and problem-solving skills.
- Utilized Microsoft Office and internal systems to organize information and complete administrative tasks efficiently.
- Achievement: Received a National Performance Award for outstanding performance and customer service.
Education
Post Graduate Diploma - Banking & Insurance (PGDB)
MBA - Marketing & Finance
B.Tech. - Biotechnology
Skills
Customer Service & Patron Assistance
Records Management & Data Entry
Problem Solving & Attention to Detail
Community Engagement & Program Support
Activity Planning & Outreach Support
Information & Technology Support
Communication & Active Listening
Front Desk & Administrative Support
Interpersonal Skills & Team Collaboration
Timeline
Home Daycare Provider (Self-Employed)
07.2025 - CurrentRead More
Operations Associate – Customer Service & Administrative Support, Cash Operations
RBL Bank Limited
11.2019 - 07.2021Read More
Relationship & Operations Specialist
ICICI Bank Limited
05.2015 - 01.2019Read More
ICICI Manipal Academy
Post Graduate Diploma from Banking & Insurance (PGDB)
Read More
SRM University
MBA from Marketing & Finance
Read More
Karunya University
B.Tech. from Biotechnology
Read More