Sujana Maroju
Irving
Summary
Pega development professional with 5 years of experience in building scalable BPM and CDH applications across insurance, banking, and education domains. Skilled in Pega CDH (Customer Decision Hub), case design, decisioning strategies, UI/UX, and backend integration. Adept at requirements gathering, solution design, and cross-functional collaboration. Proficient in Agile methodologies, Pega architecture, and guardrail compliance, with proven expertise in Java, SQL, and cloud-based integration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pega CDH Developer
New York Life Insurance
07.2023 - Current
- Designed and configured Pega CDH decisioning strategies, engagement policies, and adaptive models to drive Next-Best-Action strategies for customer engagement.
- Collaborated with business analysts to translate requirements into decision rules, case types, and workflows.
- Maintained and prioritized Net New vs Backlog treatments Master spreadsheet with channel managers.
- Developed case types, flow rules, decision tables, and UI harnesses ensuring scalability and smooth user experience.
- Integrated external APIs and data sources with Pega CDH for real-time analytics and decision-making.
- Conducted unit testing, debugging, and defect resolution using Pega Tracer, Clipboard, and Splunk.
- Coordinated UAT and production deployment, ensuring 95%+ acceptance rate on new releases.
- Environment: Pega CDH 8.x, Oracle, Java, REST APIs, Splunk, Dynatrace
Graduate Programmer Assistant
Texas Tech University
08.2021 - 05.2023
- Designed and developed a responsive student learning portal using React, JavaScript, and Pega workflows for academic administration.
- Configured case management rules and automated workflows for course management and student progress tracking.
- Built modular UI components with dynamic rendering and validation logic, boosting accessibility and interactivity.
- Integrated Pega with backend databases (SQL, Oracle) to streamline student record management.
- Conducted testing and implemented performance improvements in alignment with Pega guardrails.
- Environment: Pega 8.x, React, JavaScript, SQL Server, Oracle, Bootstrap
Pega Developer
Bank of America
08.2020 - 07.2021
- Developed loan origination and case management modules using Pega PRPC 7.x, automating loan approvals and compliance checks.
- Designed and implemented decision tables and validation rules for credit risk assessment workflows.
- Created dynamic UI sections, flow actions, and harnesses, enhancing usability for financial advisors.
- Integrated Pega workflows with external banking APIs and credit scoring systems, ensuring real-time decision-making.
- Debugged and optimized Pega applications using Tracer, Clipboard, and PAL, improving performance by 20%.
- Collaborated with cross-functional teams to support production and deliver enhancements under Agile methodology.
- Environment: Pega 7.x, Java, SQL Server, SOAP/REST APIs
Education
Master of Science (MS) - Computer Science
Texas Tech University
Lubbock, TX05.2023
Skills
- Pega: CDH 8x, PRPC 7x/8x, Case Management, Decisioning, UI Design, Integration
- Languages: Java, SQL, PL/SQL, JavaScript, HTML, CSS
- Tools: Tracer, Clipboard, Splunk, Dynatrace, JIRA, Git
- Databases: Oracle, SQL Server, PostgreSQL, MySQL
- Frameworks: Spring, Hibernate, React, Bootstrap
- Testing/Debugging: Unit Testing, UAT, Regression Testing, PAL, Performance Analyzer
Certification
- Pega Certified Senior System Architect (CSSA)
- Pega Certified System Architect (CSA)
Timeline
Pega CDH Developer
New York Life Insurance
07.2023 - Current
Graduate Programmer Assistant
Texas Tech University
08.2021 - 05.2023
Pega Developer
Bank of America
08.2020 - 07.2021
Master of Science (MS) - Computer Science
Texas Tech University
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