SUJATA KANCHAN
Columbus,OH
Summary
Certified Salesforce Administrator with 2.5 years of Salesforce experience and 8.5 years of overall industry experience. My expertise includes configuring Salesforce to meet specific business requirements, creating and maintaining user profiles, and managing data quality and security.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Contact Center Associate
IQV Servicing LLC. OH, USA
02.2022 - Current
- Assisted customers with account issues, such as password resets, and billing questions.
- Kept records of customer interactions or transactions for 40–60 customers per day, thoroughly recording the details of inquiries.
Salesforce Administrator
Technicity LLC.OH, USA
08.2020 - 01.2022
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules, and workflow rules.
- Created reports and dashboards in Salesforce to meet business requirements.
- Deployed custom tabs, validation rules, and auto-response rules for automating business.
- Implemented web-to-case and email-to-case functionalities to provide better customer support.
Salesforce Business Analyst/Quality Analyst
Acculon Energy. OH, USA
04.2019 - 07.2020
- Participated in setting up test plans; conducted tests; documented results.
- Conducted User Acceptance Testing to validate system changes before releasing them into production environment.
- Completed unit and regression tests on software and individual modules.
- Wrote and updated manual test cases, maintaining optimal organization for maximum productivity.
- Developed user stories, process flows, and other documents to support the design of Salesforce solutions.
Admin Associate
HDFC Bank Pune, India
01.2015 - 02.2017
- Oversees daily office operations and ensures a well-organized and efficient work environment
- Maintained accurate and up-to-date records, databases, and files.
Analyst
KPIT Cummins Pune, India
11.2005 - 09.2007
- Maintained accurate records of all data collected during analysis processes.
- Documented procedures for performing tasks such as data collection and manipulation.
Education
Masters of Commerce -
Pune University
Skills
- CRM: Salesforcecom
- Verbal and written communication
- Documentation And Reporting
- Problem-solving skills
- Interpersonal Skills
- Regression Testing
- Functional Testing
- Manual Testing
- Attention to Detail
- Active Listening
Certification
- Certified Salesforce Administrator (ADM-201)
- I achieved Ranger rank on Trailhead with three super badges: Business Administration Specialist, Lightning Experience Reports and Dashboard Specialist, and Security Specialist
- I completed the Salesforce Flows course by David Massey.
- Completed Salesforce Admin-Business Analyst Team Sprint and Salesforce Flows sprint with Clicked
Timeline
Contact Center Associate
IQV Servicing LLC. OH, USA
02.2022 - Current
Salesforce Administrator
Technicity LLC.OH, USA
08.2020 - 01.2022
Salesforce Business Analyst/Quality Analyst
Acculon Energy. OH, USA
04.2019 - 07.2020
Admin Associate
HDFC Bank Pune, India
01.2015 - 02.2017
Analyst
KPIT Cummins Pune, India
11.2005 - 09.2007
Masters of Commerce -
Pune University
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