Sujatha Swaminathan
Miami
Summary
Proven Record of working in various industries in different capacity from Managing to Highly motivated Resolution Liaison Service and Sale Associate /Advisor experience working for past 15 years in Travel industry. An outgoing professional with track record in meeting sales goal and increased revenue and consistently recognized as an asset in every company. Worked with minimum supervision. Team Management skills with 4 years of Accounting & Finance experience, coordinating group of companies overseas. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Reliable, adaptable, and focused on driving success through effective inter-personal and clear communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Liaison Resolution Services
Hyatt Vacation Club Multi-Brand
Miami
03.2008 - Current
- Coordinated efforts among departments to identify solutions for owner concerns, promoting a streamlined resolution process.
- Resolved complex issues through effective management of escalation calls, leading to improved customer satisfaction.
- Delivered solutions by actively listening and responding with professionalism.
- Fostered positive interactions with stakeholders to mitigate objections and enhance communication.
- Facilitated communication and collaboration as the primary liaison between internal teams and external partners.
- Facilitated resolution of owner account concerns for owner services team by adhering to established guidelines and procedures.
- Assisted in managing case work and addressing escalated issues through effective case handling.
- Following RS guidelines in resolving the complex issues and follow company policies and procedures, protect the privacy and security of guests and co-worker.
- Maintain confidentiality of proprietary materials and information.
- By listening to be proactive to resolve issue in a positive manner.
- Communicate with others using clear, using clear verbal and written interpersonal communication skills to effectively exchange information.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
Owner Services Advisor
Marriott Vacations Worldwide
Miami
03.2008 - Current
- Complete an of average 24 contacts per day. between Inbound calls /cases and outbound calls.
- Educate member in understanding club policy and accurate information and deadline.
- Closed reservation to increase booking by maintaining strong knowledge of resort products services and facilities.
- Provide high level of customer service to go above and beyond to develop and Understanding member needs by using active listening and effective inter personal skills.
- Contact new members to Welcome and educate program.
- Processing and collecting Maintenance fee and making them understand all charges and fees.
- Providing web support and help with navigating online options.
- Providing alternate solutions.
- Complete all certification with company to sale products and services.
- Match pending request for II exchanges.
- Assisted member with resort, hotels, car rentals, flights booking with travel partners.
- Meeting company goal for sales.
- Help management and team when needed.
- Maintaining clear and accurate communication with Member.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with strong sense of personal responsibility.
- Email communication with various Dept and Member.
Full Charge Bookkeeper
Sweet Pea
Miami
08.2007 - 08.2008
- Accounts payable-Matched purchase orders with invoices and recorded necessary information.
- Accounts Receivable- to verify and make sure to collect all due payment from vendors/y follow up prompt collection by due date.
- Payroll -calculating accurate working hours are to make timely payments.
- Credit Cards statement verified.
- End of Month report.
- Reconciled bank statements on a monthly basis, identifying discrepancies and resolving issues promptly.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Education
Pre University Science -
Kendra Vidyalaya Jalahalli/M.L.A College
Bangalore, IndiaSkills
- Team work
- Computer skills
- Problem solving
- Customer Interaction
- Mars
- Max
- Excel
- Teams
- TSW
- Concord
- Portals
- Influencing skills
- Analytical thinking
- Critical Thinking
- MS Applications
- Product sales
- Internet support
- Telephone Etiquette
- Self motivated
- Multitasking
- Time management
- Resilience
- Team goals
- Leadership
- Accounting programs
Certification
Intermediate Oracle, Miami Dade College
Accomplishments
- Achieved working on over 300 -400 cases for each month between 01/01/24 and 03/31/24 by completing case-work with accuracy and efficiency.
- 2025- Was part of the testing team from start during the major migration from MARS to TWS program, for HRC owners. Also been part for The Lounge testing for owner owners.
Additional Information
Participate in company social events/sponsor event and Charity events, Mercedes Benz Corporate run for past many years, Earth day event, Won RS Ascend winner for March 2024., Taken extra step to close pending case, worked overtime, maintained time utilization, handle time on calls and chats and GEMS received. Always try to go above and beyond to help as a team.
Timeline
Liaison Resolution Services
Hyatt Vacation Club Multi-Brand
03.2008 - Current
Owner Services Advisor
Marriott Vacations Worldwide
03.2008 - Current
Full Charge Bookkeeper
Sweet Pea
08.2007 - 08.2008
Pre University Science -
Kendra Vidyalaya Jalahalli/M.L.A College