Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Sujei Gutierrez

Astor,FL

Summary

Dynamic Cook Supervisor at Danny's Ice Cream Shop with a proven track record in team leadership and kitchen management. Enhanced staff productivity through effective mentoring and coaching, while ensuring exceptional food quality. Committed to delivering outstanding customer service, fostering loyalty, and driving innovative menu development to meet diverse preferences.

Experienced with team leadership and kitchen management, ensuring smooth and efficient operations. Utilizes strong organizational skills and attention to detail to maintain food quality and safety standards. Track record of fostering collaborative environment and driving team performance.

Overview

5
5
years of professional experience

Work History

Cook Supervisor

Dannys Ice Cream Shop
12.2020 - Current
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.

Cashier

Dannys Ice Cream Shop
12.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

No Degree -

Penn Foster Career School
Scranton, PA

Skills

  • Team supervision
  • Mentoring and coaching
  • Customer service excellence
  • Team leadership
  • Work ethic and integrity
  • Time management skills
  • Cash handling
  • Patience and empathy
  • Team collaboration
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cook Supervisor

Dannys Ice Cream Shop
12.2020 - Current

Cashier

Dannys Ice Cream Shop
12.2020 - Current

No Degree -

Penn Foster Career School

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Sujei Gutierrez