Sujin Hajka
Littleton,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
14
14
years of professional experience
Work History
Senior Client Service Manager
Empower
Greenwood Village, CO
07.2021 - Current
- Enhanced client satisfaction by effectively managing service delivery and promptly addressing concerns.
- Streamlined processes for improved client communication resulting in stronger relationships and increased retention rates.
- Developed customized solutions to meet unique client needs, ensuring high level of satisfaction and loyalty.
- Implemented strategic initiatives to optimize service offerings, increasing overall value for clients.
- Collaborated with internal departments to resolve complex issues, maintaining proactive approaches to problem solving.
- Established strong rapport with key decision-makers within client organizations, fostering trust and collaboration on critical projects.
- Coordinated resources across multiple departments to ensure seamless execution of client projects from inception through completion.
- Guided clients through change management processes by providing expert insights into best practices and potential pitfalls.
Client Service Manager
Empower
Greenwood Village, CO
01.2018 - 12.2021
- Provided client service to over 160 Government Plans.
- Assisted employers with payroll processing, loan information, account and missed contribution and corrective transactions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
- Successfully resolved escalated client issues, restoring trust and safeguarding company's reputation.
- Served as client's main point of contact by answering questions, conducting on going project meetings, providing education and training of employer website and resolving issues.
Fees Billing Analyst
Empower
Greenwood Village, CO
01.2013 - 12.2018
- Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data.
- Streamlined billing processes for increased efficiency, implementing automated systems and software upgrades.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Collaborated with cross-functional teams to ensure proper application of contract terms and conditions during billing processes.
- Prepared fee reconciliations and invoices for all clients.
- Held open communication with Client Service Managers to facilitate our mission.
Zumba Instructor
Foothills Recreation Center
Littleton, CO
01.2011 - 12.2016
- Increased class attendance by developing fun and energetic Zumba routines.
- Improved participants'' fitness levels through engaging and challenging dance moves.
- Enhanced overall workout experience by incorporating diverse music selections and dance styles.
- Promoted positive and inclusive environments that encouraged participants of all skill levels to join classes.
- Organized successful fundraising events featuring Zumba activities, benefiting local charities and increasing studio's community involvement.
- Contributed to increased member retention rates by fostering strong relationships with clients and providing exceptional customer service.
- Led group warm-ups and cool-downs, ensuring proper stretching techniques were followed for injury prevention.
- Greeted incoming students and answered questions to offer welcoming atmosphere.
Zumba Instructor
Northridge Recreation Center
Highlands Ranch, CO
08.2010 - 08.2013
- Increased class attendance by developing fun and energetic Zumba routines.
- Improved participants'' fitness levels through engaging and challenging dance moves.
- Enhanced overall workout experience by incorporating diverse music selections and dance styles.
- Boosted client satisfaction with personalized attention to individual needs and modifications.
- Promoted positive and inclusive environments that encouraged participants of all skill levels to join classes.
- Organized successful fundraising events featuring Zumba activities, benefiting local charities and increasing studio's community involvement.
- Led group warm-ups and cool-downs, ensuring proper stretching techniques were followed for injury prevention.
- Greeted incoming students and answered questions to offer welcoming atmosphere.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Adapted classes to meet needs of participants with varying fitness levels.
Education
Bachelor of Science - Economics
University of Northern Colorado
Greeley12.1995
High School Diploma -
Waiakea Highschool
Hilo05.1992
Skills
- Client Relationships, education, retention and service
- Administration and Reporting
- Professional and Courteous
- Time Management
- Self Motivation
- Multitasking Abilities
- Positive Attitude
- Problem-Solving
Timeline
Senior Client Service Manager
Empower
07.2021 - Current
Client Service Manager
Empower
01.2018 - 12.2021
Fees Billing Analyst
Empower
01.2013 - 12.2018
Zumba Instructor
Foothills Recreation Center
01.2011 - 12.2016
Zumba Instructor
Northridge Recreation Center
08.2010 - 08.2013
Bachelor of Science - Economics
University of Northern Colorado
High School Diploma -
Waiakea Highschool