Summary
Overview
Work History
Education
Skills
Timeline
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Sujin Hajka

Littleton,CO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

14
14
years of professional experience

Work History

Senior Client Service Manager

Empower
07.2021 - Current
  • Enhanced client satisfaction by effectively managing service delivery and promptly addressing concerns.
  • Streamlined processes for improved client communication resulting in stronger relationships and increased retention rates.
  • Developed customized solutions to meet unique client needs, ensuring high level of satisfaction and loyalty.
  • Implemented strategic initiatives to optimize service offerings, increasing overall value for clients.
  • Collaborated with internal departments to resolve complex issues, maintaining proactive approaches to problem solving.
  • Established strong rapport with key decision-makers within client organizations, fostering trust and collaboration on critical projects.
  • Coordinated resources across multiple departments to ensure seamless execution of client projects from inception through completion.
  • Guided clients through change management processes by providing expert insights into best practices and potential pitfalls.

Client Service Manager

Empower
01.2018 - 12.2021
  • Provided client service to over 160 Government Plans.
  • Assisted employers with payroll processing, loan information, account and missed contribution and corrective transactions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
  • Successfully resolved escalated client issues, restoring trust and safeguarding company's reputation.
  • Served as client's main point of contact by answering questions, conducting on going project meetings, providing education and training of employer website and resolving issues.

Fees Billing Analyst

Empower
01.2013 - 12.2018
  • Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data.
  • Streamlined billing processes for increased efficiency, implementing automated systems and software upgrades.
  • Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
  • Collaborated with cross-functional teams to ensure proper application of contract terms and conditions during billing processes.
  • Prepared fee reconciliations and invoices for all clients.
  • Held open communication with Client Service Managers to facilitate our mission.

Zumba Instructor

Foothills Recreation Center
01.2011 - 12.2016
  • Increased class attendance by developing fun and energetic Zumba routines.
  • Improved participants'' fitness levels through engaging and challenging dance moves.
  • Enhanced overall workout experience by incorporating diverse music selections and dance styles.
  • Promoted positive and inclusive environments that encouraged participants of all skill levels to join classes.
  • Organized successful fundraising events featuring Zumba activities, benefiting local charities and increasing studio's community involvement.
  • Contributed to increased member retention rates by fostering strong relationships with clients and providing exceptional customer service.
  • Led group warm-ups and cool-downs, ensuring proper stretching techniques were followed for injury prevention.
  • Greeted incoming students and answered questions to offer welcoming atmosphere.

Zumba Instructor

Northridge Recreation Center
08.2010 - 08.2013
  • Increased class attendance by developing fun and energetic Zumba routines.
  • Improved participants'' fitness levels through engaging and challenging dance moves.
  • Enhanced overall workout experience by incorporating diverse music selections and dance styles.
  • Boosted client satisfaction with personalized attention to individual needs and modifications.
  • Promoted positive and inclusive environments that encouraged participants of all skill levels to join classes.
  • Organized successful fundraising events featuring Zumba activities, benefiting local charities and increasing studio's community involvement.
  • Led group warm-ups and cool-downs, ensuring proper stretching techniques were followed for injury prevention.
  • Greeted incoming students and answered questions to offer welcoming atmosphere.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Adapted classes to meet needs of participants with varying fitness levels.

Education

Bachelor of Science - Economics

University of Northern Colorado
Greeley
12.1995

High School Diploma -

Waiakea Highschool
Hilo
05.1992

Skills

  • Client Relationships, education, retention and service
  • Administration and Reporting
  • Professional and Courteous
  • Time Management
  • Self Motivation
  • Multitasking Abilities
  • Positive Attitude
  • Problem-Solving

Timeline

Senior Client Service Manager

Empower
07.2021 - Current

Client Service Manager

Empower
01.2018 - 12.2021

Fees Billing Analyst

Empower
01.2013 - 12.2018

Zumba Instructor

Foothills Recreation Center
01.2011 - 12.2016

Zumba Instructor

Northridge Recreation Center
08.2010 - 08.2013

Bachelor of Science - Economics

University of Northern Colorado

High School Diploma -

Waiakea Highschool

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Sujin Hajka