Sukhman Sra
Long Beach,CA
Summary
Customer-oriented General Manager with over 5 years of experience in managing logistics and customer service. Proven ability to maximize efficiency, resolve issues, and ensure customer satisfaction. Seeking the Warehouse Customer Service Representative position at Traffic Tech to leverage administrative and customer service skills in facilitating the movement of goods.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Xponential Fitness
06.2023 - 12.2023
- Remotely monitored financial performance, set budgets, and controlled expenses for long-term organizational growth.
- Maximized efficiency through coaching and mentoring, resulting in a 15% increase in customer satisfaction and a 10% increase in sales.
- Managed over 50 customer calls per day, demonstrating excellent customer service skills.
Logistics Manager
Flash Moving Service
12.2019 - 07.2022
- Monitored and improved logistics performance, leading to increase in overall operational efficiency.
- Successfully managed logistics budgets and forecasting, achieving 15% cost reduction through strategic financial planning and resource optimization.
- Negotiated transportation and logistics contracts, resulting in massive reduction in shipping costs.
- Coordinated dispatching of 4 drivers, achieving improvement in daily delivery efficiency.
Assistant Store Manager
Eredi Pisano
09.2017 - 11.2019
- Managed opening and closing procedures, implementing changes that resulted in improvement in daily operations
- Rotated merchandise and displays, contributing to 25% increase in sales.
- Conducted store area walk-throughs, identifying and resolving issues.
- Maintained positive customer relationships, resulting in 95% customer satisfaction rating.
Inside Sales Team Lead
Giorgio Armani
03.2017 - 10.2017
- Updated accounts and maintained long-term relationships with clients, contributing to 20% improvement in client retention.
- Cultivated productive relationships and maintained quality communications with account contacts, resulting in 35% increase in client retention and satisfaction.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
Sales Assistant
Banana Republic
06.2015 - 04.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills
Education
Bachelor of Science - Management Information Systems
California State University - Long Beach
Long Beach, CA05.2024
Skills
- Customer Relationship Management
- Logistics Coordination
- Administrative Support
- Problem Solving
- Data Entry
- Team Collaboration
Certification
- Product Management, Aha! - June 2023.
- Using Databases, Searching Strategically, &Finding Evidence Training from California State University, Long Beach - Dec. 2023
Timeline
General Manager
Xponential Fitness
06.2023 - 12.2023
Logistics Manager
Flash Moving Service
12.2019 - 07.2022
Assistant Store Manager
Eredi Pisano
09.2017 - 11.2019
Inside Sales Team Lead
Giorgio Armani
03.2017 - 10.2017
Sales Assistant
Banana Republic
06.2015 - 04.2017
Bachelor of Science - Management Information Systems
California State University - Long Beach
- Product Management, Aha! - June 2023.
- Using Databases, Searching Strategically, &Finding Evidence Training from California State University, Long Beach - Dec. 2023
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