Salesforce
Sukurat Jawando-George
Houston,TX
Summary
I am a passionate and intensively trained professional with an extensive background in research, customer service, administrative support, and patient care management. My passion stems from a genuine desire to assist others and instill hope. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and willing to take on added responsibility to meat team goal.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Interviewer
NORC at the University of Chicago
06.2023 - Current
- Arranged appointments with selected interviewers to address a series of questions associated with governmental research
- Completed interviews with respondents using standardized SRC interviewing techniques and persuasion skills
- Implemented innovative ways to gain participant cooperation and retention
- Collected data including socio-economic and psychological factors via standardized computer interview
- Maintained the security and confidentiality of all data and materials
- Demonstrate full technical competency and understanding of methods and procedures associated with interviewing and administrative activities
- Complete assignments within specified goals and deadlines.
- Received recognition for dedication to adhering to ethical guidelines during all phases of the interviewing process.
Volunteer
Harbor Hospice
04.2023 - Current
- Sorted mail and answered phone calls to assist with administrative needs
- Assisted with and organized programs, events, and activities to drive outreach initiatives
- Entered data into computer systems, updating records and files with new information
- Provide companionship support and assistance to community members
- Maintained accurate records and documented client data in company databases.
Case Manager
LaSalle Network (Keller Postman)
08.2023 - 02.2024
- Collaborated with Legal team to negotiate settlement for clients
- Updated and maintained legal documents in the case management system and ensure all necessary updates are made by all stakeholders
- Correspond with clients and maintained records of all correspondence, ensuring records are updated and can be accessed by other authorized members of staff
- Streamlined the legal case management process, reducing the average time per case by 20%
- Assess and prioritize over 100 legal cases every week, ensuring that each one receives the necessary attention and resources
- Ensure timely resolution of legal cases resulting in a 95% success rate
- Demonstrated excellent organizational skills in managing multiple cases simultaneously, often with tight deadlines.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Admissions Executive
CAROLINA UNIVERSITY
07.2021 - 06.2022
- Compiled and analyzed data to track admissions trends and make recommendations for improvements
- Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria
- Managed recruitment strategies for undergraduate and graduate enrollment for international students from Nigeria
- Implemented strategies to increase student recruiting, engagement, and retention
- Work closely with high schools and colleges during fairs to distribute information about our program and forge connections
- Achievement: Successfully completed over 50 admissions for undergraduate and graduate degrees
- Managed team that successfully placed 98% of students.
Home Health Aide
PERSONAL CARE INC
07.2019 - 05.2022
- Provided mobility assistance such as walking and regular exercising
- Supported families through difficult times by offering emotional support and education on important care tasks
- Transported clients for medical and personal outings
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
- Monitored client health by performing routine pulse, temperature, and blood pressure checks
- Administered medications in accordance with doctor's instructions
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
Associate Degree in Social Work - Social Work
Alliance University, NY
New York, NY05.2023
BS in Economics -
Lagos State University
01.2010
Skills
- CRM
- Salesforce
- Analytics
- Excellent Communication skills
- Creativity
- Strategic thinking
- Phone and Email Etiquette
- Research
- Detail Oriented
- Problem-Solving
- Microsoft Office
- Data Entry and collection
Certification
Clinical Research Fastrack, 05/01/23 | Good Clinical Practice ICH E6 (R3) | TransCelerate Approved, 06/01/23
- FDA Regulations 21CFR 11, 50, 54, 56 and the Common Rule 45CFR46, 05/01/23
- Data Management Informed Consent Process, 6/01/23
- Clinical Trial Operations from feasibility through close-out, 05/01/23
- GDP following ALCOA-C principles., 05/01/23
- Identification and reporting of AEs and SAEs, 05/01/23
- Quality Assurance, Monitoring and Query Resolution Comprehension and Execution of Clinical Trial Protocols, 05/01/23
- Maintain regulatory binder, housing essential documents including but not limited to 1572, DOA, Training Logs, and other Investigator Site File (ISF) documents., 05/01/23
Timeline
Case Manager
LaSalle Network (Keller Postman)
08.2023 - 02.2024
Field Interviewer
NORC at the University of Chicago
06.2023 - Current
Volunteer
Harbor Hospice
04.2023 - Current
Admissions Executive
CAROLINA UNIVERSITY
07.2021 - 06.2022
Home Health Aide
PERSONAL CARE INC
07.2019 - 05.2022
Associate Degree in Social Work - Social Work
Alliance University, NY
BS in Economics -
Lagos State University
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Software
Microsoft office Suite
ServiceNow