Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Sukyung Kim

Trust & Safety
Austin,United States
Sukyung Kim

Summary

A skilled professional with a strong background in trust and safety operations. Proficient in law enforcement, data analysis, and compliance management, with a track record of leadership experience. Experienced in handling high-severity escalated issues and ensuring platform integrity. Bilingual in Korean and English, detail-oriented, and adept at problem-solving. Committed to maintaining the highest standards of trust and safety to enhance the user experience.

Overview

21
years of professional experience

Work History

Translation & Interpretation Network
Austin, TX

Korean English Interpreter
05.2024 - Current

Job overview

Provide high-quality interpretation services for diverse clients, facilitating clear communication in Korean and English across various settings, including business meetings, legal proceedings, and community events.
Utilize strong language skills to ensure accurate and culturally sensitive translations, fostering effective dialogue between speakers of both languages.
Collaborate with clients to understand specific needs and requirements, tailoring services to meet the unique context of each assignment.
Maintain professionalism and confidentiality while handling sensitive information in compliance with industry standards.

Accenture
Austin, TX

Trust & Safety Specialist T2
02.2021 - Current

Job overview

  • Responsible for screening and assessing user-generated content for suitability based on established guidelines .
  • Processed up to 500 client requests each week using web-based applications to analyze user-generated content and determine policy violation
  • Analyze and gather factual data with accounts flagged with activity, trends or behavior that could be involved in fraudulent or deemed harmful to the company or end-user experience.
  • Analyzed and applied client policy guidance to provide bi-weekly dataset to quality team,in both english and korean
  • In the role of Legal Escalations, handle high-severity escalated issues.

Social factor
Austin, Texas

Language Moderator (Campaign)
04.2022 - 09.2022

Job overview

  • Verify high volume of material to determine it’s suitability based on company policy for a safe online platform.
  • Escalated complex issues to correct internal personnel for prompt resolution.
  • Apply client-specific policy guidance to compile comprehensive bi-weekly datasets presented to the quality team in both English and Korean.
  • In the capacity of Legal Escalations, adeptly manage high-severity escalated issues, demonstrating a poised and effective approach to resolving complex challenges.

Texas Bakery Supply
Farmers Branch, TX

Accounting/Administrator
06.2017 - 01.2018

Job overview

  • Processed financial documents, contracts, expense reports and invoices.
  • Monitored all account payable and account receivable happenings.
  • Managed coding on invoices and documented all processes.
  • Resolved customer complaints and answered customers' questions regarding payment concern.
  • Analyzing data to understand where the company is generating and losing revenue.
  • Collaborated with cross-functional teams to streamline processes and optimize efficiency in accounting operations.
  • Keeping an eye on incoming payments from accounts receivable and outgoing payments from accounts payable.

Hmart
Carrollton, TX

Senior Manager/Administrator
01.2014 - 06.2017

Job overview

  • Incorporated logistics experience into the roles:
  • * Trained new employees on company policies, procedures, techniques, customer service standards, and logistics best practices.
  • * Explained human resources policies and procedures, emphasizing their connection with efficient logistics operations to employees.
  • * Managed communication regarding employee orientation, focusing on the logistics aspects of onboarding, and coordinated open enrollment for benefits with a logistics-driven approach.
  • * Addressed questions about applications, provided I-9 forms, and efficiently managed benefits paperwork for candidates, streamlining logistics-related documentation.
  • * Resolved personnel issues pertaining to logistics and human resources matters, ensuring seamless submissions and corrections in logistics processes.
  • * Adeptly handled a wide spectrum of responsibilities, including processing vendor invoices, efficiently managing Accounts Receivable (AR) and Accounts Payable (AP) functions, generating comprehensive reports with a logistics perspective, and liaising with senior management for logistics-focused reporting purposes.
  • * Assisted in general administrative tasks, supporting the overall functioning of the accounting department with a logistics-oriented mindset, contributing to organizational success.
  • * Led or supported troubleshooting of operational issues, particularly those related to logistics, to reduce project bottlenecks or delays in the supply chain.

TEB
Ilsan, Gyeonggi-do, Korea

Chief Operating Officer
07.2003 - 02.2009

Job overview

  • Functioned as the Chief Operating Officer within a company focused on furniture, textiles, and fashion products.
  • Orchestrated the optimization of the accounting team, ensuring meticulous financial strategy, reporting, and compliance tailored to the intricacies of the industry.
  • Engineered process enhancements, resulting in tangible efficiency improvements by specific metrics.
  • Nurtured cross-functional collaboration, pivotal in achieving outcomes like elevated product quality and a streamlined supply chain.
  • Adept at cultivating productive relationships with diverse vendors and optimizing supply chain processes
  • Well-versed in the intricacies of trading operations, contributing to streamlined workflows and successful outcomes.
  • Reviewed, analyzed and interpreted financial statements.
  • Maximized profits through reducing expenditures and evaluating prices.
  • Organized and oversaw capital improvement projects to maintain business viability.

Education

Austin Community College
Austin, TX

from Cardiac Sonography (Echocardiography)
06.2024 - Current

University Overview

Yong-In Arts & Science University
Young-in Si, Ggyung-gi-do Korea

Associates from TEXTILE Design

University Overview

Coursera

Certification from Google Project Management

University Overview

Udemy

Certification from MySQL

University Overview

KITA International Trading Business Academy
Seoul Korea

Certification from Trading business

University Overview

Skills

  • SQL/MySQL
  • national and local data safety laws
  • Time management
  • Microsoft office
  • Policies and compliance
  • Raw data stream processing
  • Data analysis (Logic & Exploration)
  • Project management
  • Policy enforcement
  • Leadership experience
  • Platform Experience Practitioner
  • Multi lingual (Korean/English)
  • Intelligent Operations
  • Marketing Commerce & Experience
  • Organization Skills
  • Attention to Default
  • Problem-Solving

Affiliations

Affiliations
  • Collaborating Effectively (Hard work and dedication. delivered client value each day, even when doing so was difficult. Recognize your incredible contribution.)
  • LEGACY RECOGNITION (LIVE & CERE VALLJES ATTRACTING , DEVELOPING AND RETAINING THE BEST TALENT FOR OUR BUSINESS , CHALLENGING OUR PEOPLE , DEMONSTRATING A CAN - DO ATTITUDE AND FOSTERING A COLLABORATIVE AND SUPPORTIVE ENVIRONMENT)
  • STEWARDSHIP R & R CHAMPION (Core 2022 NA GOOGLE DELIVERY ENGAGEMENT PROGRAM # 2)

Timeline

Austin Community College
from Cardiac Sonography (Echocardiography)
06.2024 - Current
Korean English Interpreter
Translation & Interpretation Network
05.2024 - Current
Language Moderator (Campaign)
Social factor
04.2022 - 09.2022
Trust & Safety Specialist T2
Accenture
02.2021 - Current
Accounting/Administrator
Texas Bakery Supply
06.2017 - 01.2018
Senior Manager/Administrator
Hmart
01.2014 - 06.2017
Chief Operating Officer
TEB
07.2003 - 02.2009
Yong-In Arts & Science University
Associates from TEXTILE Design
Coursera
Certification from Google Project Management
Udemy
Certification from MySQL
KITA International Trading Business Academy
Certification from Trading business
Sukyung KimTrust & Safety