Sulahy Taveras

• Conducted comprehensive invoice analysis, reviewing charges, payments, and discrepancies to ensure compliance with company policies and industry standards. Implemented effective tracking systems, leading to a significant increase in on-time payments, improved cash flow, and reduced late fees.
• Managed and processed payments with precision, demonstrating strong attention to detail in all financial transactions.
• Made daily collection calls and sent follow-up emails to secure timely payments and resolve outstanding issues.
• Applied cash payments and reconciled account transactions, ensuring accurate financial records.
• Reviewed customer accounts for discrepancies, swiftly addressing misapplications to maintain data integrity.
• Analyzed and adjusted customer credit limits based on payment history and risk assessments, effectively mitigating financial risk.
• Performed administrative tasks for assigned accounts, including updating address changes, and purging outdated records.
• Engaged with customers to understand the reasons for overdue payments, and reviewed credit contract terms to facilitate resolution.
• Developed tailored payment plans for customers, ensuring timely collections, and minimizing outstanding balances.
• Collaborated with sales teams on the new customer onboarding process to ensure adherence to credit policies.
• Coordinated with the credit department and legal teams, escalating accounts to attorneys when necessary due to nonpayment.
• Maintained detailed records of all collection activities, including phone conversations, and email communications.
• Worked closely with delinquent account holders to resolve outstanding balances, ensuring adherence to approved collection channels.
• Processed daily payments received via checks, credit cards, and wire transfers, maintaining financial accuracy.
• Collected and analyzed customer financial information and business profiles to establish appropriate credit limits, ensuring alignment with company policies and risk management strategies.

• Proactively initiated calls to clients to resolve outstanding balances, demonstrating strong communication skills, and commitment to timely account resolution.
• Identified and promptly addressed account discrepancies, maintaining the accuracy and integrity of financial records.
• Investigated and solved problems with payments, account updates and other concerns.
• Conducted detailed account audits to identify discrepancies and resolve billing issues.
• Managed customer accounts by collecting payment information, updating records, and processing payments over the phone with a focus on secure and accurate transaction handling.

• Reviewed customer credit applications and credit history to assess creditworthiness, and determine appropriate credit limits.
• Pulled D&B or other credit reports to evaluate customer risk factors, and ensure informed credit decisions.
• Managed chargeback disputes, ensuring timely resolution, and minimizing financial impact.
• Monitored credit extended to customers, actively working to minimize credit risk, and maintain financial stability.
• Reviewed and resolved all credit holds promptly to ensure continued customer service, and smooth operations.
• Suggested and implemented appropriate credit limits based on customer analysis and risk assessments.
• Followed up with customers on overdue accounts, ensuring timely collections, and adherence to payment terms.
• Navigated customer online payment portals to track payment statuses, providing additional information and clarification as needed.
• Assisted with determining the proper application of cash receipts to maintain accurate financial records.
• Managed incoming and outgoing communication regarding Accounts Receivable (A/R), providing customer support, and resolving issues.
• Collected on past-due accounts, maintaining professionalism, and ensuring consistent cash flow.
• Prepared daily check deposits, ensuring accuracy and adherence to company procedures.
• Posted receipts daily, including lockbox, ACH, B2B, wire transfers, and deposits, while maintaining up-to-date records.
• Ran and distributed customer statements on time, ensuring clients had accurate financial information.
• Corresponded with customers and sales representatives via phone and email to address account inquiries and resolve issues.
• Proficient in Excel and SAP for managing and analyzing financial data.

Primary Accounts Managed: Amazon, Walmart, Kroger, and Target.

• Maintain and update credit applications and credit limits to ensure accurate and up-to-date records.
• Process credit memos and returns, ensuring proper documentation and adjustments.
• Conduct regular follow-up calls with clients to monitor the status of account collections, and address any concerns.
• Address client inquiries regarding invoices, and resolve disputes in a professional and efficient manner.
• Analyze and reconcile unpaid balances, ensuring timely resolution of discrepancies.
• Process check payments, and ensure accurate deposit handling.
• Manage credit card customers, monitor accounts for compliance, and resolve issues as needed.
• Provide general administrative and clerical support, including mailing, scanning, faxing, and copying for management.
• Maintain an organized electronic and hard copy filing system for easy retrieval and tracking.
• Ensure timely collection of account receivables, improving cash flow, and minimizing outstanding balances.
• Prepare weekly and monthly collection status reports, tracking progress against collection targets.
• Regularly monitor, review, and evaluate customers' credit standing to ensure informed decision-making.
• Draft and send collection letters and statements of accounts to address outstanding balances.
• Analyze monthly aging reports to identify overdue accounts, and prioritize collection efforts.

Primary Accounts Managed: Walmart and Amazon.