Sulai Gonzalez
The Bronx,NY
Summary
Professional kitchen management expert prepared to bring high level of organizational and operational excellence to new role. Proven ability to enhance kitchen efficiency and maintain stringent quality standards. Known for fostering team collaboration and consistently achieving impactful results.
Overview
17
17
years of professional experience
Work History
Kitchen operations Manager
Chip City
01.2024 - Current
- Trained staff on safety protocols and operational procedures to maintain compliance.
- Ensured a safe working environment by enforcing strict adherence to health and safety guidelines.
- Creates training and development plans to meet future growth plans of the organization
- Adequately creates schedules for Shift Leads and associates to ensure business needs and forecasted sales are maximized
- Streamlined kitchen workflows to enhance efficiency and reduce downtime.
- Implemented quality control measures to ensure consistent product standards.
Manager Ground Ops Operation
Fresh Direct
03.2022 - 01.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Developed and maintained standard operating procedures for various departments.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager Outbound
Fresh Direct
12.2021 - 03.2022
- Oversee daily operations to ensure efficient order fulfillment and distribution processes.
- Implement process improvements to enhance workflow efficiency across teams.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Food Operation Manager
IKEA
01.2019 - 01.2021
- Streamlined food preparation processes to enhance service efficiency and reduce wait times.
- Trained staff on food safety protocols and operational procedures to ensure compliance.
- Coordinated inventory management, optimizing stock levels to minimize waste while meeting customer demand.
- Implemented cost-saving measures through effective vendor negotiations and supply chain management.
- Led team meetings to discuss performance metrics and develop strategies for continuous improvement.
Kitchen/Bakery Manager
Wholefoods Market
01.2009 - 01.2019
- Oversaw daily bakery operations, ensuring product quality and freshness.
- Managed inventory levels, optimizing stock turnover to reduce waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented new baking techniques, improving product consistency and taste.
- Ensured compliance with food safety regulations, maintaining high health standards.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
Education
Diploma -
Williamsburg Prep High School
01.2008
Human Resources -
Boricua College
06.2013
Skills
- Oversight of annual orders exceeding $1 million
- Talent acquisition and onboarding
- Team leadership for 80 employees
- Compliance with health regulations
- Collaborating with diverse teams across locations
- Developing project strategies and engaging stakeholders
- Managing annual purchasing orders of $800K to $1 million
Languages
Spanish
Native or Bilingual
Timeline
Kitchen operations Manager
Chip City
01.2024 - Current
Manager Ground Ops Operation
Fresh Direct
03.2022 - 01.2024
Manager Outbound
Fresh Direct
12.2021 - 03.2022
Food Operation Manager
IKEA
01.2019 - 01.2021
Kitchen/Bakery Manager
Wholefoods Market
01.2009 - 01.2019
Diploma -
Williamsburg Prep High School
Human Resources -
Boricua College
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