Sulan Richmond
Largo,Florida
Summary
Talented with extensive successful leadership experience equipped with insights in planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Insurance Broker
Insured By Sulan
St. Petersburg, FL
02.2024 - Current
- Prepares detailed proposals outlining coverage options, cost estimates, and other pertinent information for prospective customers.
- Provides customer service by responding promptly to inquiries from clients regarding policy information or changes.
- Assists customers in selecting suitable products based on their individual needs and preferences.
CEO /Small Business Owner
Sulan Rouge, LLC
Largo, FL
10.2021 - Current
- Custom curates detailed travel itineraries, books transportation, lodging, activities, and restaurant reservations for clients.
- Provides expert advice on the best destinations, activities, and sightseeing opportunities according to client preferences.
- Negotiates with tour operators and vendors to secure competitive rates for flights, hotels, car rentals.
- Assists clients in obtaining necessary travel documents such as visas and passports.
- Organizes special events such as weddings or reunions at destination locations.
- Monitors changes in flight schedules or other travel arrangements when needed.
- Provides personalized service throughout the entire trip planning process from start to finish.
Program Manager
EEI Manufacturing Services
Clearwater, FL
04.2018 - 07.2020
- Successfully managed over 25 programs and delivery schedules with a minimum of 40 different product assemblies at any given time, delivering on time, quality, and budget.
- Lead company programs and initiatives from proposal phase to contract award.
- Established and maintained strong customer relationships from proposal phase through contract completion to successfully generate repeat business.
- Oversaw cross-company projects and initiatives leading to process improvement and creating a strong support team conducive to the company’s success.
Front Desk Administrator & Bookkeeper
Thrive Chiropractic
Saint Thomas, USVI
03.2016 - 09.2017
- Oversaw the patients’ experience while maintaining the ambience of wellness from the initial greeting of a patient to a continuing relationship for scheduling future appointments with each patient.
- As sole Bookkeeper, maintained all business accounts and prepared all required reports.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Scheduled appointments for clients based on availability of staff.
- Processed payments for services rendered according to established procedures.
Senior Engineering Program Manager
Baselayer (Formerly IO)
Chandler, AZ
09.2013 - 08.2015
- Oversaw design and implementation of the comprehensive CORE product family line of Data Center modules and corresponding budget of up to $1M, delivering all at or before deadline.
- Boasted agility and versatility across all hardware engineering disciplines with six direct reports in order to drive continuity of an aggressive schedule and fluid priorities while continuously exceeding customer expectations.
- Steered numerous projects, simultaneously while employing daily use of Microsoft Office products, including Project, Excel, Word,PowerPoint, and Outlook while maintaining exceptional transparency for senior stakeholders.
Lieutenant, Surface Warfare Officer
U.S. Navy Active Duty
San Diego, CA
2005 - 2010
Surface Ship Nuclear Propulsion Plant Operator
U.S. Navy Active Duty
Norfolk, VA
1997 - 2000
Education
MBA - Business Administration
Ashford University
Bachelor of Science - Engineering Management
Illinois Institute of Technology
ChicagoSkills
- Customer Focus
- Effective Decision Making
- Marketing and Advertising
- Brand Management
- Account Management
- Customer Service
- CRM Tracking
- Proposal Preparation
- Client Account Management
- Appointment management
Affiliations
- President of St. Pete Little League (Volunteer)
- Avid Fisherwoman
- Enjoys Salsa Dancing
Certification
- 02-15 Life, Health and Variable Annuities Agent license
Timeline
Independent Insurance Broker
Insured By Sulan
02.2024 - Current
CEO /Small Business Owner
Sulan Rouge, LLC
10.2021 - Current
Program Manager
EEI Manufacturing Services
04.2018 - 07.2020
Front Desk Administrator & Bookkeeper
Thrive Chiropractic
03.2016 - 09.2017
Senior Engineering Program Manager
Baselayer (Formerly IO)
09.2013 - 08.2015
Lieutenant, Surface Warfare Officer
U.S. Navy Active Duty
2005 - 2010
Surface Ship Nuclear Propulsion Plant Operator
U.S. Navy Active Duty
1997 - 2000
MBA - Business Administration
Ashford University
Bachelor of Science - Engineering Management
Illinois Institute of Technology
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