Suleika Rivera
Rockwall
Summary
Experienced with creating and implementing community outreach programs that drive engagement and participation. Utilizes strong communication and interpersonal skills to connect with diverse populations and address community concerns. Track record of fostering collaboration and building partnerships to achieve community goals and enhance services.
Overview
11
11
years of professional experience
Work History
Community Outreach Worker (Contract)
City of Springfield Health & Human Services Department
07.2023 - 03.2024
- Delivered telehealth outreach and education to underserved populations, connecting clients to healthcare and community resources.
- Built rapport with vulnerable individuals experiencing homelessness, providing solution-focused interventions and referrals.
- Collected comprehensive assessments through surveys and direct engagement to tailor support services.
- Trained and mentored staff to strengthen culturally humble, patient-centered approaches in service delivery.
Career Counselor
Westover Job Corps
05.2022 - 12.2022
- Provided individualized counseling, crisis intervention, and evidence-based strategies to support student development.
- Conducted assessments to identify strengths, challenges, and career opportunities for diverse student populations.
- Collaborated with interdisciplinary teams of instructors, advisors, and social workers to align care and support plans.
- Facilitated group and one-on-one sessions to build rapport and foster a safe, supportive environment.
Relocation Coordinator (Contract)
Housing Opportunities Unlimited
03.2021 - 07.2021
- Guided clients through personalized relocation plans, ensuring compliance with policies and addressing barriers.
- Coordinated with property managers, social service providers, and community agencies to align support services.
- Conducted comprehensive needs assessments to connect clients with food, housing, and government assistance programs.
Admissions Counselor
Cambridge College
08.2019 - 03.2021
- Facilitated interviews and assessments to evaluate student eligibility, ensuring personalized enrollment support.
- Delivered presentations and outreach to prospective students, promoting access to higher education.
- Maintained accurate records and case documentation in compliance with confidentiality standards.
Protective Case Manager
Greater Springfield Senior Services
12.2018 - 07.2019
- Directed comprehensive case management for geriatric clients, including those with dementia and cognitive impairments.
- Collaborated with physicians, psychiatrists, attorneys, and social workers to coordinate discharge planning and protective services.
- Conducted assessments to develop individualized care plans addressing safety, health, and support needs.
- Connected elderly clients and caregivers with community resources, therapeutic services, and support groups.
Social Worker
Department of Children and Families
01.2018 - 09.2018
- Conducted home study assessments and collateral calls with providers to support custody decisions and family services.
- Developed and monitored care plans addressing client needs, integrating input from interdisciplinary teams.
- Facilitated crisis intervention and safety planning for families experiencing high-risk situations.
Probation Case Specialist
Hampden Superior Court Probation
12.2016 - 12.2017
- Supported case management by retrieving, documenting, and updating sensitive legal and client records.
- Coordinated communication among attorneys, courts, and community resources to ensure compliance with court orders.
- Delivered solution-focused problem-solving in a fast-paced legal environment with strict deadlines.
Access Service Representative
Radiology & Imaging Inc.
02.2013 - 12.2016
- Verified patient insurance coverage and facilitated pre-authorizations using EMR/EHR systems.
- Maintained HIPAA-compliant documentation while managing sensitive patient health records.
- Scheduled diagnostic services and communicated medical information clearly with patients and providers.
Education
Master of Science - Mental Health Counseling
Walden University
12.2027
Bachelor of Science - Human Services
Cambridge College
01.2017
Skills
- Care coordination
- Elderly care support services
- Telehealth service delivery
- Detailed assessments and tailored care plans
- Crisis intervention and safety planning
- Cross-functional team collaboration
- Evidence-based interventions
- Community resource advocacy
- Patient-centered care
- EHR/EMR systems & HIPAA compliance
- Effective written and verbal communication
- Fluent in English and Spanish
Websites
Languages
Spanish: Native/Bilingual
Timeline
Community Outreach Worker (Contract)
City of Springfield Health & Human Services Department
07.2023 - 03.2024
Career Counselor
Westover Job Corps
05.2022 - 12.2022
Relocation Coordinator (Contract)
Housing Opportunities Unlimited
03.2021 - 07.2021
Admissions Counselor
Cambridge College
08.2019 - 03.2021
Protective Case Manager
Greater Springfield Senior Services
12.2018 - 07.2019
Social Worker
Department of Children and Families
01.2018 - 09.2018
Probation Case Specialist
Hampden Superior Court Probation
12.2016 - 12.2017
Access Service Representative
Radiology & Imaging Inc.
02.2013 - 12.2016
Master of Science - Mental Health Counseling
Walden University
Bachelor of Science - Human Services
Cambridge College
Similar Profiles
Jose CardenasJose Cardenas
Intern at City of Houston Department of Health & Human ServicesIntern at City of Houston Department of Health & Human Services
Jonathan GuerraJonathan Guerra
Intern at City of Worcester’s Health and Human Services DepartmentIntern at City of Worcester’s Health and Human Services Department
Diana TrejoDiana Trejo
WIC Clerk at City of Houston Department of Health & Human ServicesWIC Clerk at City of Houston Department of Health & Human Services
JA'YANNA MCCOYJA'YANNA MCCOY
Medical Office Specialist at LancasterMedical Office Specialist at Lancaster
Benjamin ButlerBenjamin Butler
Firefighter/EMT at Rockwall Fire DepartmentFirefighter/EMT at Rockwall Fire Department