Sulekha Abdulle
McCalla,AL
Summary
- Compassionate Mental Health Technician with hands-on experience providing support in mental health settings. Skilled in conducting patient assessments, implementing therapeutic techniques and maintaining detailed clinical documentation. Demonstrated ability to build rapport with patients of diverse backgrounds while advocating for needs and facilitating treatment plans. Noteworthy impact includes improved patient participation in therapy sessions and reduced escalation incidents through effective communication and crisis intervention strategies.
- Dynamic Owner skilled in marketing strategy, customer service excellence, and comprehensive facility management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Riverview Psychiatric Center
Augusta, ME
09.2023 - Current
- Working with individuals with serious, persistent mental illness, developmental disabilities, and co-occurring substance use disorders in the state psychiatric hospital.
- Maintaining vigilant oversight of patient progress for optimized care.
- Maintained thorough and accurate documentation to fulfill healthcare regulations.
- Building trusting interactions by implementing therapeutic communication techniques.
- Providing crisis intervention and de-escalation techniques to help manage patient behavior.
Business Owner
Zulaikha’s Bridal
Auburn, ME
01.2016 - Current
- Overseeing operations and customer service at Zulaikha's Bridal
- Responsible for managing inventory, sales, and vendor partnerships to create a smooth shopping experience for clients
- Engaging in the development of sales strategies, promoting the business through social media, managing finances, delivering outstanding customer support, negotiating with suppliers both domestically and internationally, and monitoring shipments
- Driven web developer and embraces challenging projects requiring detailed coding changes, search engine-related considerations and security
Contractor Community Case Manager
Ubuntu Care, LLC
Portland, ME
02.2024 - 08.2024
- Provided assistance to adults with intellectual developmental disabilities engaged in Section 13 programs, including Section 21 and 29 waivers
- Performed detailed client assessments to determine service needs and support requirements
- Advocated for clients' rights and access to services within various community settings
- Facilitated community outreach initiatives to raise awareness of available resources and programs
- Executed crisis intervention strategies to stabilize situations and ensure client safety
- Coordinated resources and services to enhance clients' access to essential support systems
- Constructed individualized care plans that addressed the specific needs and goals of clients
Human Resource Manager & Administrative Specialist
Ubuntu Care, LLC
Portland, ME
02.2023 - 09.2023
- Oversee employee disciplinary meetings, terminations, and investigations
- Maintained up-to-date personnel and employee files
- Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
- Proofread progress notes and employee handbook documents for accuracy and completeness
- Coordinated day to day operations of agency offices; develops administrative processes and procedures that can grow with the organization
- Maintains office equipment, supplies, and storage; coordinates inventory and ordering
- Supported agency marketing and development projects, such as promotional materials, fundraising appeals/mailings, agency community events, and event planning
- Managed the talent acquisition process, included recruitment, interviewing, and hiring of qualified job applicants
- Delivered orientation sessions for newly recruited employees
- Prepared documents for agency meetings and attended as required
- Responsible for creation of agenda and minutes
Home Care Program Manager
Ubuntu Care, LLC
Portland, ME
08.2021 - 02.2023
- Responsible for ensuring the continuous effectiveness of the Programs in the northern facilities (Lewiston/Auburn)
- Maintained constructive relationships and coordinated services with Ubuntu staff, residents, stakeholders, guardians, case managers, and the broader community
- Ensured that all pertinent documentation was completed accurately and promptly, adhering to Ubuntu Care policies and regulatory requirements, including MARS, Behavior Data, ISP data, Reportable Events, and Therap
- Addressed urgent issues concerning service recipients, employees, and the facility during and after working hours, providing 24-hour on-call crisis intervention during holidays and after hours
- Oversaw and managed daily schedules, ensuring that vacant shifts were filled
- Conducted occasional training sessions and provided ongoing support to ensure residents met their expectations
- Maintained a clear understanding of and ensured compliance with licensing regulatory standards
- Recruited and trained both current and new Direct Support Professionals (DSPs) in collaboration with house managers, the Clinical Director, the Director of Programs, and the Director of Operations
- Participated in and facilitated monthly house meetings and weekly operational meetings, documenting the minutes of these meetings
Childcare Director
Sunshine Daycare Center
Lewiston, ME
01.2021 - 01.2023
- Supervised the daily functions of our facility, encompassing personnel management, financial oversight, and program activities
- Conducted interviews and reviews the qualifications of all new staff before hiring the most qualified applicants for teaching, administrative, or support staff positions
- Guaranteed the safety and welfare of the children by establishing and enforcing relevant policies and procedures
- Developed programs and activities that promote the development and growth of the children
- Engaged with parents and guardians to ensure their contentment with the facility and its offerings
- Managed administrative responsibilities, including scheduling, record maintenance, and budget management
- Evaluated staff performance and offer constructive feedback to enhance effectiveness and efficiency
Resettlement & Behavioral Health Case Manager
Maine Immigrant & Refugee Services
Lewiston, ME
03.2020 - 05.2022
- Offered airport pickup and assistance for new arrivals to their apartments or temporary housing during after-hours, weekends, nights and evenings
- Delivered intensive case management services to all newly arrival refugees and their families in accordance with the guidelines established by the agency and Office of Maine Refugee Resettlement Services (OMRS) with Catholic Charities Maine
- Conducted intake and assessments for all refugees assigned to the caseload within the timelines
- Facilitated transportation support for essential medical appointments and guide newcomers in navigating the local public transportation system
- Provided assistance to families and children during the DHHS reunification process and facilitated the Juvenile's adherence to court mandates
- Offered both individual and group socio-cultural orientation, as well as crisis intervention, addressing topics such as maintaining a safe and clean living environment, health care, infant and child care, shopping and budgeting, and parenting within the United States educational system
- Created family-centered self-sufficiency plans for all refugees on the assigned caseload, assisting them in overcoming barriers to achieve the goals outlined in the plan
- Facilitated access to public benefits (such as Medicaid, SNAP, and cash assistance), healthcare, housing, employment services, and ESL services, ensuring refugees understand how to utilize these benefits after service termination
- Connected refugees with community resources that address their daily living needs, including food pantries, thrift stores, and places of worship, and assist in registering children for school
- Document all client interactions through case notes and ensure timely entry of information into the agency's client database system in accordance with documentation policy procedures
- Provided community-based integration and support services to individuals diagnosed with mental health, intellectual developmental disability, autism, and co-occurring substance abuse challenges
- Provided training to new employees and interns in the areas of case management services and behavioral health professional practices
Behavioral Health Professional-(Section 65)
KidsPeace
Lewiston, ME
05.2020 - 12.2021
- Supported children and teens with behavioral challenges, mental health issues, and intellectual and developmental disabilities
- Executed effective crisis intervention strategies to stabilize patients in distress and ensure their safety
- Performed detailed patient assessments to evaluate health conditions and inform treatment decisions
- Conducted behavioral observations to monitor patient progress and adapt care plans accordingly
- Utilized therapeutic communication techniques to foster trust and rapport with patients in multiple settings
- Formulated individualized treatment plans based on comprehensive evaluations of patients' mental health needs
- Facilitated engaging group therapy sessions to promote peer support and enhance therapeutic outcomes
Behavioral Health Professional-(Section 28)
Black Bear Support Services
Lewiston, ME
03.2017 - 07.2020
- Engaged directly with children diagnosed with autism and various developmental disabilities in both home and community environments
- Contributed to group, individual, and field supervision as required by state regulations
- Adhered to a personalized treatment plan (ITP) tailored for each client
- Documented progress notes for every session with a client and participated in team meetings and supervision sessions
School Based-Behavioral Health Professional-(Section 28)
Margaret Murphy Center for Children
Auburn, ME
08.2018 - 03.2020
- Instructed children with autism and developmental disabilities to enhance their independence and assist them in developing their academic and social skills
- Conducted small group sessions, whole-class instruction, and individualized teaching, while also providing substitute teaching services at various schools
- Executed crisis intervention strategies to de-escalate tense situations and ensure the safety of individuals involved
- Recorded educational and behavioral data for each student in the server on a daily basis
- Managed classroom organization, completed progress reports, and prepared assignments for the following day
Language Facilitator
Promise Early Education Center
Lewiston, ME
12.2016 - 06.2018
- Provided bilingual support to enhance communication and engagement with diverse families
- Demonstrated cultural sensitivity by incorporating diverse perspectives into educational practices
- Implemented effective communication strategies to foster positive interactions among children and families
- Facilitated early childhood education programs that promoted holistic development in young learners
- Developed and executed language development activities that supported children's speech and literacy skills
Mentor/Tutor
Lewiston High School
Lewiston, ME
01.2018 - 05.2018
- Facilitated academic support to students by identifying their unique learning needs and providing targeted resources
- Conducted one-on-one sessions to enhance student understanding and mastery of subject material
- Fostered student engagement through interactive and inclusive teaching strategies that encouraged participation
- Created learning materials tailored to various learning styles, enhancing educational experiences and accessibility
- Developed educational plans that aligned with curriculum standards and addressed individual student goals
- Assessed student progress regularly to inform instructional adjustments and support continuous improvement
Case Manager-Internship
Maine Immigrants and Refugee Services
Lewiston, ME
09.2016 - 05.2017
- Provided translation assistance to families and connected them with community resources, including employment opportunities, food, clothing, housing options, and educational services
- Offered tutoring in the youth program across various academic subjects, aiding students with note-taking, homework assistance, assignments, and exam preparation (SAT)
- Performed detailed client assessments to establish personalized service plans and improve client outcomes
- Demonstrated cultural competence by effectively engaging with diverse populations and respecting their unique backgrounds
- Executed accurate and comprehensive documentation to ensure compliance with regulatory standards and support continuity of care
- Coordinated essential resources and services to optimize client support and enhance community engagement
- Implemented effective crisis intervention strategies to stabilize situations and provide immediate assistance to clients in distress
- Collaborated with interdisciplinary teams to deliver holistic care and ensure integrated service delivery for clients
Education
B.A. - Social and Behavioral Science, Concentrations in Counseling & Community Response and Mental Health, Minor in Honors, Certificate in Regulatory of Ethics
University of Southern Maine
Lewiston, ME05.2019
A.A. - Applied Science in Human Services
Central Maine Community College
Lewiston, ME05.2017
Skills
- Community engagement on homelessness issues
- Collaborative treatment planning
- Talent Acquisition Expertise
- Diverse Background
- Courtroom Experience
- Effective Communication
- Classroom Facilitation
- Strategic Decision Making
- Home visits
- Financial Budgeting
- Cross-Functional Collaboration
- Team-Oriented Approach
- Prioritizing Multiple Tasks
- Effective Time Management
- Community Advocate
- Advanced Microsoft Office Skills
- Sales Proficiency
- Charting and clinical documentation
- Family support and assistance
- Excellent customer service skills
- Family engagement
- Bilingual
- Emotional regulation techniques
- De-escalation techniques
- Clinical documentation
- Behavioral management
- Crisis intervention
- Problem-solving
- Decision-making
- Conflict resolution
- Data entry
- Multitasking Abilities
- Customer relations
- Research
- Calm under pressure
- Quality assurance
- Mentoring and training
Certification
- Behavioral Emergency Response Team, 01/01/23
- Basic Life Support for Healthcare Providers (BLS), 01/01/23
- MHRT/C, 01/01/23
- CRMA/DSP, 01/01/21
- Mandated Reporter, 01/01/21
- Safety Care Specialist, 01/01/23
- Behavioral Health Professional, 01/01/18
Honorsandawards
- USM Honor Program, 09/01/17, 05/01/19
- President’s Transfer Scholar Award, 09/01/17, 05/01/19
- Transfer Student Scholarship, 09/01/17, 05/01/19
- TRIO Scholarship, 09/01/17, 05/01/19
- Phi Theta Kappa-Honor Society, 09/01/15, 05/01/17
Languages
English
Full Professional
Somali
Native/ Bilingual
Hindi
Limited
Urdu
Limited
Timeline
Contractor Community Case Manager
Ubuntu Care, LLC
02.2024 - 08.2024
Mental Health Technician
Riverview Psychiatric Center
09.2023 - Current
Human Resource Manager & Administrative Specialist
Ubuntu Care, LLC
02.2023 - 09.2023
Home Care Program Manager
Ubuntu Care, LLC
08.2021 - 02.2023
Childcare Director
Sunshine Daycare Center
01.2021 - 01.2023
Behavioral Health Professional-(Section 65)
KidsPeace
05.2020 - 12.2021
Resettlement & Behavioral Health Case Manager
Maine Immigrant & Refugee Services
03.2020 - 05.2022
School Based-Behavioral Health Professional-(Section 28)
Margaret Murphy Center for Children
08.2018 - 03.2020
Mentor/Tutor
Lewiston High School
01.2018 - 05.2018
Behavioral Health Professional-(Section 28)
Black Bear Support Services
03.2017 - 07.2020
Language Facilitator
Promise Early Education Center
12.2016 - 06.2018
Case Manager-Internship
Maine Immigrants and Refugee Services
09.2016 - 05.2017
Business Owner
Zulaikha’s Bridal
01.2016 - Current
B.A. - Social and Behavioral Science, Concentrations in Counseling & Community Response and Mental Health, Minor in Honors, Certificate in Regulatory of Ethics
University of Southern Maine
A.A. - Applied Science in Human Services
Central Maine Community College
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