Sulema Ybanez
Carlsbad,NM
Summary
Dedicated professional skilled in delivering exceptional customer service while managing store operations. Strong track record in resolving customer complaints, supervising staff, and ensuring a clean, organized environment. Proven attention to detail and effective communication contribute to enhanced customer satisfaction and team efficiency.
Overview
4
4
years of professional experience
Work History
Store Team Member
Tractor Supply Company
Carlsbad, NM
01.2024 - 08.2026
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Provided product knowledge to customers and answered inquiries.
- Handled customer complaints professionally and efficiently.
- Operated cash register to process sales transactions.
- Operated point-of-sale system to process transactions efficiently and accurately.
- Assisted customers with carry-out orders from the store.
- Restocked merchandise on shelves to ensure product availability for customers.
- Maintained store cleanliness and organized product displays for optimal visibility.
- Supported promotional events by setting up displays and informing customers of sales.
- Managed opening and closing duties such as setting alarm systems, locking doors.
- Processed returns and exchanges according to company policy.
Assistant Store Manager
Family Dollar
Carlsbad, New Mexico
04.2022 - 11.2023
- Assisted in managing daily store operations and ensuring smooth workflow.
- Supervised and trained staff on customer service best practices.
- Conducted inventory management to maintain stock levels and organization.
- Resolved customer inquiries and complaints effectively and professionally.
- Implemented visual merchandising standards to enhance product displays.
Education
Gervais Union High School
Gervais, ORSkills
- Customer service
- Sales transactions
- Cash handling
- POS system operation
- Inventory management
- Product display management
- Merchandise display
- Store opening and closing
- Cash drawer management
- Staff training
- Team leadership
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Workplace safety
Personal Information
Marital Status: Married
Timeline
Store Team Member
Tractor Supply Company
01.2024 - 08.2026
Assistant Store Manager
Family Dollar
04.2022 - 11.2023
Gervais Union High School