Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Suleman Jarral

East Elmhurst

Summary

Motivated and disciplined professional with over five years of leadership experience in customer-facing roles across automotive service management and high-volume retail. Now actively pursuing a transition into automotive sales, where performance is measured through initiative, client engagement, and results. Recognized for strong interpersonal communication, operational problem-solving, and a relentless work ethic. Eager to bring these strengths into a sales environment where success is earned through dedication, adaptability, and a commitment to delivering an exceptional customer experience. Prepared to contribute immediately and grow within a performance-driven, team-oriented culture.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Clinton Auto Collision Inc.
02.2022 - Current
  • Manage & overseeing comprehensive shop operations including sales, customer relations, and team leadership.
  • Oversee daily operations, managing 8+ medium to heavy reoairs vehicles mechanically per day and 4-6 weekly auto body repairs. 10+ NYS inspections Flat Tires light repairws
  • Coordinate estimates, billing, parts procurement, and insurance claims negotiation. Ensuring all things are delivered in a timely manner. maintaining high smooth flow.
  • Directly supervise employee hiring, training, and performance management. Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and implemented strategies to enhance productivity, profitability, and customer retention.

General Manager, Family-owned Restaurant Group

Frangos Peri Peri
01.2020 - 02.2022
  • Managed daily operations across three busy restaurant locations, including launching two successful establishments. Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Increased revenues through targeted promotions, superior customer service, and effective team management. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Streamlined operations to reduce costs with budget implementation and improve efficiency across all locations.
  • Conducted hiring, training, and performance evaluations, fostering a motivated, high-performing team.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Sales Associate

Best Buy
08.2018 - 02.2020
  • Achieved and surpassed monthly sales targets through persuasive sales techniques and customer engagement.
  • Delivered outstanding customer service, enhancing customer loyalty and repeat business.
  • Provided expert product recommendations, troubleshooting, and post-sales support, improving overall satisfaction ratings.
  • High Credit Card, Phone line actications and Total Tech service actiations ensuring repeat business after a sale of any good, resulting in the store receiving bonuses.

Education

Bachelor of Science - Computer Science

SUNY At Albany
Albany, NY
05-2020

Skills

  • Sales Strategy & Business Growth
  • Automotive Diagnostics & Workflow Management
  • Customer Experience Optimization
  • Sales & Upselling Techniques
  • Team Leadership & Coordination
  • Insurance & Vendor Negotiation
  • High-Volume Operations
  • Multicultural Communication

Accomplishments

Clinton Auto Collision:

  • Secured vendor accounts with Fleet Response, Amazon, and Citibike
  • Introduced I-CAR certification process to attract more customers
  • Transitioned operations to digital POS/data systems
  • Improved shop workflow and customer turnaround times significantly


Best Buy :

  • Over $1 million in total sales
  • Salesman of the Month (3x) at a $65M/year store
  • Consistently exceeded sales targets


Frangos Peri Peri:

  • Expanded from 1 to 3 locations
  • Grew sales year-over-year
  • Leading new business ventures and brand growth



Certification

  • NYS Licensed Independent Insurance Adjuster
  • NYS License Vehicle Safety & Emissions Inspector
  • NYC Certificate of Fitness to Operate and Maintain Air Compressors (A-35)
  • NYC Certificate of Fitness for Supervision of Flammable and Combustible Finishing Operations (C-30)
  • I-CAR Platinum Individual - Estimator Track, In Progress

Languages

English
Native or Bilingual
Urdu
Professional Working
Punjabi
Professional Working
Hindi
Professional Working
French
Limited Working

Timeline

Operations Manager

Clinton Auto Collision Inc.
02.2022 - Current

General Manager, Family-owned Restaurant Group

Frangos Peri Peri
01.2020 - 02.2022

Sales Associate

Best Buy
08.2018 - 02.2020

Bachelor of Science - Computer Science

SUNY At Albany