Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Suliat Afolabi

Burnsville - MN,MN
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Suliat Afolabi

Summary

Knowledgeable and dedicated customer service professional with experience in contract furniture industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. High personal performance standards, desire and ability to continuously learn.

Overview

11
years of professional experience
1
Certification

Work History

Acre

Client Services Specialist
01.2023 - Current

Job overview

  • Provide a supporting role to assigned salespeople and designated accounts.
  • Receive requests for service tickets, warranty items, and punch lists from customers and operations personnel, ordering product as needed.
  • Obtain authorization to return incorrect or defective merchandise, create RA and credit/debit memos to resolve issues.
  • Serves as the primary customer contact for order status questions.
  • Resolve complex customer issues.
  • Provide the highest level of customer service and satisfaction by acting as a resource to the project team, gathering information, solving problems and communicating with vendors, clients and other teams. Submit pricing requests to local reps and manufacturers as requested.
  • Develop preliminary/budgetary quotes.
  • Participate in project meetings as required based on size, scope and complexity.
  • Work with Sales and Project Managers to create a delivery schedule using the Delivery Planning Tool.
  • Assist salespeople in the preparation of accurate, timely, and complete quote/order entry, checking for accuracy of pricing and product information by entering product quantities, model numbers, finishes and fabrics into Hedberg system.
  • Verify quotes against customer PO’s for 100% accuracy, process orders.
  • Quickly find answers to vendor, client and team questions on products, pricing and timelines.
  • Schedule installations with customers.
  • Manage outgoing network orders, communicating with the installing dealers and vendors to ensure timely and accurate deliveries.
  • Generates and edits quotes with detailed pricing/specifications in the Hedberg system.

DoAll Sawing Products

Customer Service Specialist
09.2021 - 12.2022

Job overview


  • Ensure world class customer experience
  • LMA - Lead, manage, accountable development and budgeting.
  • Ensure accurate and timely billing of services.
  • Technician support including pricing, part availability, delivery and part location.
  • Respond promptly to high volume of customer questions and concerns over the phone and email.
  • Strong level of accountability, sense of urgency and ability to follow up.
  • Research customer requirements and determine appropriate needs.
  • Engage customer and generate sales leads.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.


AWO

Customer Service Representative
06.2019 - 07.2021

Job overview

  • Ensured customers were satisfied with every part of the flooring experience, from initial
    greeting through order completion.
  • Memorized the company's product offerings; contributed to a 12% sales increase for the quarter by communicating and providing excellent service.
  • Recommended solutions within customer budgets and proactively followed up with all leads.
  • Productive relationship builder with customers.

Mtn Nigeria, Mobile Telecommunication Network

Customer Service Associate
03.2014 - 02.2019

Job overview

  • Respond to telephone inquiries, providing quality service to customers and associates.
    inquiring about the availability of products or status of orders.
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Access electronic and paper cataloging systems to look up product information and availability.
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
  • Excel within a service-oriented company, demonstrating a talent for communicating
    effectively with customers from diverse backgrounds.

Astomconsulting

Trainee Auditor
10.2012 - 08.2013

Job overview

  • Computation of tax liability of tax payers
  • Preparing schedules of balances
  • Capturing data of organization, cash registers and payroll for tax investigations.
  • Vouching and ticketing of source documents to primary books of original entry.

Education

Ekiti State University
Nigeria

Associate of Science from Accounting Education
03.2012

Skills

  • Report Creation and Generation
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Customer Data Confidentiality
  • Client Relations
  • System Documentation
  • Invoice Preparation and Processing
  • Billing Adjustments and Refunds
  • Employee Relationships
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Information Updates
  • Microsoft Office
  • Prescription Order Management
  • Account Management
  • Accurate Recordkeeping
  • Sales Documentation
  • Process Transactions
  • Investment Accounting

Certification

  • TIA Education Group

Project Management Professional Exam(PMP)

Issued March 2023

  • Frontline Leadership Series

MRA- The Management Association

Issued Dec 2022

  • CPR/AED/First Aid

American Heart Association (BSL Provider)

Issued Nov 2022

  • Customer Relationship Management

Issued August 2015

Software

  • Hedberg Data Systems
  • NAV Systems
  • Traction
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Client Services Specialist

Acre
01.2023 - Current

Customer Service Specialist

DoAll Sawing Products
09.2021 - 12.2022

Customer Service Representative

AWO
06.2019 - 07.2021

Customer Service Associate

Mtn Nigeria, Mobile Telecommunication Network
03.2014 - 02.2019

Trainee Auditor

Astomconsulting
10.2012 - 08.2013

Ekiti State University

Associate of Science from Accounting Education

Similar Profiles

CREATE PROFILE
Suliat Afolabi