Sullienid Montero
Burlington,New Jersey
Summary
Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Founder and Owner
Teach Travel Discover
05.2021 - Current
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Conducted informative presentations at trade shows and other events to promote the agency''s services to a wider audience.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Implemented a new online booking platform, making it easier for clients to browse and reserve travel options independently while still receiving personalized support from the agency.
- Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
Full-Time History Position
Pemberton Township High School
01.2006 - Current
- Constructed History Curriculum
- Created, implemented and organize the Pemberton Township High School Travel Club; a 4-year fundraising program for students with financial needs.
- Successfully implemented American Law curriculum
- Taught US History I, II and World Cultures classes at the academic, honors and support for students with diverse backgrounds and ethnicities
- Led a graduating class in a 4 year advisor program which consisted of planning, organizing and funding of cumulating high school events.
- Encouraged creativity in assigned projects which motivated students to perform above expectations
- Facilitated departmental meetings for restructuring and curriculum planning
- Participated in daily team meetings to plan and implement interdisciplinary units
- Attended a series of professional development seminars and workshops both in school and for the Burlington County NEA.
Education
Masters of Science - Educational Leadership
Kaplan University
Ft. Lauderdale, Florida12.2014
Masters of Science - Educational Technology
NOVA, Southeastern University
Ft. Lauderdale, Florida12.2012
Bachelor of Arts - History
Rider University
Lawrenceville, New Jersey05.2006
Skills
- Microsoft Suite of Applications
- Articulate 360 Suite
- Google Classroom
- Interactive School Servers
- Google Suite of Applications
- Internet Applications and Email
- Zoom
- Recordkeeping strengths
- Customer satisfaction measurement
- Process Optimization
- Staff Training
- Service Upselling
- Training programs
- Lead generation techniques
- Account Management
- Schedule Management
- CRM software proficiency
Certification
- New Jersey Supervisor Certification, In Progress
- Certificate of Advanced Standing for the Social Sciences Teaching Certificate, N.J.
- Licensed Travel Agent
- Owner, Teach Travel Discover, LLC
Travel, Reading, Blogging
When I'm not organizing trips for my clients, I try to travel to at least one new place per year, blogging about my experiences as I go.
Languages
Spanish
Professional Working
Timeline
Founder and Owner
Teach Travel Discover
05.2021 - Current
Full-Time History Position
Pemberton Township High School
01.2006 - Current
Masters of Science - Educational Leadership
Kaplan University
Masters of Science - Educational Technology
NOVA, Southeastern University
Bachelor of Arts - History
Rider University
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