Sulma Martinez
Dinuba,CA
Summary
High-energy individual who has 10+ years of experience as a Front Office and Back Office Medical Assistant. I have a strong record of leading daily office operations, training staff, and supporting HIPAA-compliant patient care. Known for bilingual communication, organization, and calm problem-solving in busy medical settings. I am a detail-oriented Medical Assistant with years of experience supporting clinical and administrative teams in healthcare settings. Skilled in HIPAA compliance, workflow coordination, inventory control, and staff training. I set and enforce consistent standards to meet performance metrics. I am a fast learner and capable of doing any job that is offered to me. I am currently seeking advancement in my career and hoping to bring my attributes and skills as a Health Center Supervisor.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Front Office Medical Assistant
Family HealthCare Network
Reedley
08.2019 - Current
- Welcomed family healthcare network patients and assisted with front desk check-in.
- Collected copayments and explained registration forms to patients.
- Confirmed insurance coverage and updated patient demographic information in EHR.
- Coordinated provider schedules to ensure efficient appointment management.
- Maintained HIPAA-compliant records and protected confidential health information.
- Coordinated with healthcare professionals regarding patient care needs.
- Answered calls and forwarded messages to clinical and administrative teams.
- Resolved patient complaints before escalation to upper management.
- Restocked office supplies, tracked inventory, and monitored equipment while staying within budget.
- Trained new front office employees and extern students.
- Provided training to manager and supervisor during their onboarding on workflows and policies.
- Identified and recommended workflow and procedure updates based on daily operational observations.
- Created a Unique User scripts with different scenarios for staff to use during their recalls.
- Stayed after hours and helped prepare site for Joint Commission.
- Assisted and participated in VFC audits.
- Observed manager conduct interviews to understand the hiring workflow.
- Supported manager in conducting annual job competency evaluations for staff. due to MA license limitation.
- Completed all SJPC front office referral and PCP change reports.
- Participated in monthly site operational meetings.
Lead Front Office Medical Assistant
San Joaquin Prime Care
Reedley, California
12.2018 - 08.2019
- Greeted patients and visitors with friendly, welcoming service to help create a comfortable office environment.
- Managed scheduling, patient check-in, and record upkeep to support office workflow.
- Prepared reports, invoices, letters, and medical records using word processing, spreadsheet, and other software.
- Reviewed patient insurance coverage, deductibles, carrier payments, and outstanding balances not covered by policies.
- Maintained confidential records and followed HIPAA privacy standards.
- Facilitated clear communication among staff to enhance teamwork and improve patient care.
- Communicated with healthcare professionals about patient care needs.
- Worked with multidisciplinary staff to support patient care and faster response times.
- Managed supply inventory ordering and tracking to ensure medical office had necessary resources.
- Organized training sessions to foster collaboration and enhance staff skills.
- Assisted manager in creating and maintaining staff schedules to ensure adequate coverage.
Back Office Lead Medical Assistant
Baz Allergy Asthma & Sinus Center
Fresno
07.2016 - 11.2018
- - Provided guidance and support to medical assistants to enhance team performance.
- - Directed team of medical assistants and provided day-to-day supervision.
- - Trained, coached, and supported new team members during onboarding.
- - Coordinated back office tasks including appointment scheduling, supply orders, and inventory management.
- - Processed insurance verifications and prior authorizations for specialty treatments.
- - Acted as liaison between doctors' offices, hospitals, insurance companies, laboratories, and pharmacies.
- - Maintained HIPAA compliance related to patient privacy.
- - Partnered with front desk and clinical staff to keep office operations moving smoothly.
- - Provided administrative coverage during peak hours to keep office work on track.
- - Facilitated team meetings to improve workflows and support patient population outcomes.
- - Supported manager in tracking operational plans and advancing health center goals.
- Coordinated provider calendars to ensure organized follow-up visit schedules.
- - Reviewed crash cart logs, allergen specimens, and refrigerator temperatures for compliance.
Back Office Medical Assistant
Family HealthCare Network
Visalia, California
10.2013 - 06.2016
- Recorded vital signs and entered chart updates into electronic health records.
- Prepared exam rooms with supplies, forms, and required cleaning compliance.
- Coordinated phone messages, scheduled appointments, and supported provider communication to enhance patient flow.
- Supported medication reconciliation and allergy list updates for patient records.
- Facilitated processing of referrals, prior authorizations, and follow-up paperwork to streamline care team operations.
- Coordinated specimen collection and directed lab requests to clinical staff.
- Followed HIPAA rules while handling confidential patient information.
- Tracked office supply levels and ordered supplies.
- Supported physicians during minor procedures, ensuring proper preparation and patient comfort.
- Completed basic laboratory tests, including urinalysis and hemoglobin testing.
- Executed document handling processes to ensure timely communication and record-keeping.
Education
Associate of Science - Business Administration
Reedley College
Reedley, CA05-2025
Diploma - Medical Assistant
UEI College
Fresno, CA05-2013
High School Diploma -
Orosi High
Orosi, CA06-2012
Skills
- Bilingual communication
- Organizational skills
- Multitasking ability
- Team collaboration
- Dedicated professional experience
- Motivated team player
- Positive and friendly demeanor
Languages
Spanish
Professional
English
Professional
Certification
- First Aid/CPR certified
Timeline
Front Office Medical Assistant
Family HealthCare Network
08.2019 - Current
Lead Front Office Medical Assistant
San Joaquin Prime Care
12.2018 - 08.2019
Back Office Lead Medical Assistant
Baz Allergy Asthma & Sinus Center
07.2016 - 11.2018
Back Office Medical Assistant
Family HealthCare Network
10.2013 - 06.2016
Associate of Science - Business Administration
Reedley College
Diploma - Medical Assistant
UEI College
High School Diploma -
Orosi High