Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sulochana Karki

AKRON,OH

Summary

Results-driven professional with a strong work ethic. Key contributor focusing on process improvement and business functions. Working knowledge of customer service and tech sales expert. Comprehension includes Managing file, customer problem solving, serving customer satisfaction and selling products. Experienced in cash handling and accurate data entry. Strong customer service, analytical, presentation, and organizational skills. Excellent written and oral communication. Accomplished Sales Representative with solid sales history and in-depth tech Insurance and retail experience. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories. Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.

Overview

4
4
years of professional experience

Work History

Customer Service Sales Representative

Dillard's Pearland
Houston, TX
08.2019 - 08.2020
  • Greeting customers and responding to questions
  • Operating cash registers, managing financial trisection and balancing drawers
  • Achieving established goals
  • Serving customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Customer Support Specialist

Web Designing Aptech IT Pvt. Ltd
Kathmandu , Nepal
03.2015 - 01.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.

Sales & Marketing Agent

Adrian-Martin Acquisitions
New York, Manhattan
06.2018 - 11.2018
  • Duties of markets products by developing and implementing
  • Marketing and advertising campaigns
  • Developed, marketed and sold full range of products and support services.
  • Maintaining promotional materials inventory
  • Organizing and hosting presentations and customer's visits.

Customer Service Cashier

Hobby Food Mart
Houston, Texas
08.2017 - 06.2018
  • Provided customer with the highest levels of service and satisfaction at all times
  • Regularly communicated with vendors, and assisted with restocking shelving and product displays
  • Handled closing and opening duties, and ensured space was tidy and ready for business each day
  • Assisted customers with issues at the pump, and contracted service technicians when necessary
  • Performed record and book keeping at the end of the shift.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Accounting Clerk

Bank of Kathmandu Ltd
Kathmandu , Nepal
02.2016 - 08.2016
  • Worked as an clerk intern for 6 months with different departments in the bank and handled following duties:
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Responsible for maintaining records for different types of accounts documents
  • Interacted with customers by phone, email or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.

Tech Sales and Tech Expert

Asurion
Cleveland Heights, OH
05.2022 - Current
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Created and implemented sales strategies to successfully meet company targets.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Education

Certification - SAP Financial Accounting And Controlling

SAPSOLE Intitute
Houston Texas
07.2020

Bachelor of Management - Business Management

Trivuwan University
Kathmandu, Nepal
05.2016

Associate of Applied Science - Computer Technology

Stark State College
Canton, OH
12.2023

Skills

  • Highly proficient
  • Problem Investigations
  • Special Requests
  • Information Updates
  • Microsoft Word, Excel,
  • PowerPoint, Outlook
  • Adobe Photoshop
  • Speaking Clearly
  • Website Navigation
  • Effective Customer Communication
  • Site Visits
  • Strategic Recommendations
  • Customer Buying Habits
  • Team Goals
  • Client Rapport-Building
  • New Business Generation
  • Technical Support and Assistance
  • B2B Sales and Service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieve sales goal by completing selling product insurance with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Collaborated with team of five or six in the development strategy of serve, solve and sell.

Languages

English
Professional Working
Hindi
Professional Working
Nepali
Native or Bilingual

Timeline

Tech Sales and Tech Expert

Asurion
05.2022 - Current

Customer Service Sales Representative

Dillard's Pearland
08.2019 - 08.2020

Sales & Marketing Agent

Adrian-Martin Acquisitions
06.2018 - 11.2018

Customer Service Cashier

Hobby Food Mart
08.2017 - 06.2018

Accounting Clerk

Bank of Kathmandu Ltd
02.2016 - 08.2016

Customer Support Specialist

Web Designing Aptech IT Pvt. Ltd
03.2015 - 01.2016

Certification - SAP Financial Accounting And Controlling

SAPSOLE Intitute

Bachelor of Management - Business Management

Trivuwan University

Associate of Applied Science - Computer Technology

Stark State College
Sulochana Karki