Suly Bernardez
Brooklyn,NY
Overview
14
14
years of professional experience
Work History
Service Coordinator
Americare homecare agency
Brooklyn , NY
01.2024 - Current
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Assisted in the development of training materials related to service coordination processes.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Created detailed reports on quality assurance metrics related to service delivery.
- Provided support to field technicians during service visits when necessary.
Home Health Aide
Preferred Home Care
Brooklyn, NY
02.2018 - Current
- Perform daily duties such as clean dwelling, prepare meals and maintain patient hygiene, Escort patient to appointments such doctor’s appointments, Assist patient with daily exercises and walks, Monitor and document patient daily mental and physical condition
Medical Assistant
Metropolis Medical
New York, NY
07.2023 - 09.2023
- Registered and documented patient vital signs, Registered and documented patient EKG results, Performed phlebotomy for blood testing, Entered patient demographic information into EClinic database, Submitted insurance claims for payment and verified patient insurances, Scheduled patient appointments
Cashier
Dollar Tree
Brooklyn, NY
05.2010 - 02.2015
- Performed transactions for product sale, Conducted daily cash reconciliation, Provided customers with product information, Stocked shelves with designated products
Education
Certification in Medical Assistant -
Swedish Institute College of Health Sciences
New York, NYSkills
- Knowledgeable in office procedures
- Answering telephones
- Greeting patients
- Updating and filing patients' medical records
- Verifying health insurance eligibility
- Handling correspondence
- Scheduling appointments
- Electronic Health Records (Simchart and Medisoft)
- Proficient in Microsoft Office
- Filing
- Faxing
- CPR certified
- Laboratory skills
- Taking patient vital signs
- Performing EKG
- Clinical asepsis
- Urinalysis
- Phlebotomy
- Certified in CPR and BLS
- Disposing of biomedical waste
- Collecting specimens
- Conducting smear procedures
- Execute venipuncture
- Prepare blood samples for laboratory testing
Tel
347-792-2561
Qualifications
Knowledgeable in office procedures such as answering telephones, greeting patients, updating, and filing patients' medical records, verifying health insurance eligibility, handling correspondence, scheduling appointments. Electronic Health Records such as Simchart and Medisoft, Proficient in Microsoft Office, Filing, Faxing, CPR certified, Including laboratory skills; educated in taking patient vital signs, performing EKG, clinical asepsis, urinalysis, and phlebotomy, certified in CPR and BLS, disposing of biomedical waste, collecting specimens, conducting smear procedures, execute venipuncture, prepare blood samples for laboratory testing
Internship
Metropolis Medical, New York, NY, Medical Assistant, 07/01/2023, 09/01/2023, Registered and documented patient vital signs, Registered and documented patient EKG results, Performed phlebotomy for blood testing, Entered patient demographic information into EClinic database, Submitted insurance claims for payment and verified patient insurances, Scheduled patient appointments
Timeline
Service Coordinator
Americare homecare agency
01.2024 - Current
Medical Assistant
Metropolis Medical
07.2023 - 09.2023
Home Health Aide
Preferred Home Care
02.2018 - Current
Cashier
Dollar Tree
05.2010 - 02.2015
Certification in Medical Assistant -
Swedish Institute College of Health Sciences