Sumaiya Ali
Diamond Braces
Paterson,NJ
3
Languages
10
years of professional experience
Results-driven Operations and Customer Relationship Manager with 6+ years of experience leading high-performing teams, managing multi-site operations, resolving complex customer concerns, and delivering exceptional client experiences. Proven ability to build lasting customer relationships, improve operational efficiency, manage financial transactions, and collaborate across cross-functional teams to achieve business goals.
Work History
Office Manager
6 Months- Lead daily operations across five orthodontic office locations, ensuring consistent service standards and efficient workflows.
- Supervise and mentor rotating front-office teams, promoting collaboration, accountability, and high performance.
- Resolve complex customer concerns through in-person, phone, and electronic communications, consistently delivering exceptional customer experiences.
- Verify insurance benefits, explain financial options, process payments, and maintain accurate billing records with a high level of accuracy.
- Partner with regional leadership and cross-functional teams to improve operational efficiency and enhance the customer experience.
- Manage confidential customer information with professionalism while ensuring compliance with company policies.
- Identify and implement workflow improvements that streamline operations and increase team productivity.
- Coordinate 55–75 customer appointments daily while maintaining a 98% appointment adherence rate.
- Support business goals by balancing customer satisfaction, operational performance, and financial accuracy.
Dental Office Administrator
2 Years 11 Months- Served as the primary point of contact for customers, resolving concerns quickly and professionally to strengthen client relationships.
- Coordinated communications between providers, customers, insurance companies, and leadership to ensure seamless service delivery.
- Managed insurance claims, billing, payment processing, and account reconciliation while maintaining accurate financial records.
- Scheduled and coordinated 55–75 customer appointments daily, improving operational efficiency and maintaining a 98% attendance rate.
- Improved office workflows that enhanced productivity and elevated the overall customer experience.
- Maintained organized confidential records while ensuring compliance with privacy and company standards.
- Trained and supported new team members, contributing to a collaborative and customer-focused workplace.
Office Manager
10 Months- Boosted monthly office production by $10K through proactive recalls and marketing initiatives.
- Facilitated patient discussions regarding treatment options and payment plans via Care Credit, Alpheon, and Sunbit.
- Conducted interviews for potential employees and processed bi-weekly payroll.
- Conducted interviews for potential employees and processed bi-weekly payroll to ensure timely staffing and compensation.
- Ordered supplies to maintain optimal office inventory levels, ensuring uninterrupted operations.
- Managed doctor's personal and business needs to enhance overall comfort and workflow.
Dental Assistant/Receptionist
2 Years 8 Months- Coordinated front office operations, including appointment scheduling and patient check-in/out, to enhance patient flow.
- Ensured organized patient records in compliance with HIPAA guidelines, supporting confidentiality and accessibility.
- Captured x-ray images and completed laboratory request forms for diagnostic purposes.
- Captured x-ray images and completed laboratory request forms, facilitating accurate diagnostics.
- Managed front office duties, including appointment scheduling and patient check-in/out.
Volunteer
1 Year 4 MonthsVolunteer
1 Year 11 MonthsEducation
Master of Science - Medical Sciences
Bachelors' - Human Biology & Economics
Skills
Office Management
Revenue Cycle Management
Medical Billing & Coding
Patient Scheduling
Team Leadership
Operations Management
Multi-Site Operations
Customer Service
Conflict Resolution
Relationship Management
Financial Transactions
Microsoft Excel
Word & Outlook
Languages
Hindi
Full Professional
Urdu
Full Professional
Spanish
Limited
Timeline
Office Manager
Diamond Braces
02.2026 - CurrentRead More
Dental Office Administrator
Smile Design Manhattan
03.2023 - 02.2026Read More
Office Manager
Bella Smile Dental
05.2022 - 03.2023Read More
Dental Assistant/Receptionist
Vinit Shah's Dental Office
05.2020 - 01.2023Read More
Volunteer
Weill Cornell Internal Medicine Associates
08.2018 - 12.2019Read More
Volunteer
Intermediate School
02.2017 - 01.2019Read More
Hunter College, City University of New York
Bachelors' from Human Biology & Economics
Read More
Southern California University of Health Sciences
Master of Science from Medical Sciences
Read More