Suman Nag
New York,NY
Summary
- Product Development Executive with nearly two decades of success in shaping and executing digital strategies, implementing data solutions, and transforming businesses. Specializes in enhancing client experience and boosting financial outcomes.
- Increased Assets under Custody (AUC) by approximately 80% over past 7 years through the implementation of technology and operational solutions across the investment life-cycle for Securities Services
- Responsible for designing and overseeing complex workstreams, managing a portfolio with over $50 million in investments that drive $10 million in operational efficiencies and support over $75 million in revenue growth, within a highly matrixed organization involving Client, Technology, Product, and Operations teams.
- Specializes in consultative approach, advising business and financial services clients, as well as fintech partners, on data management solutions and implementing large-scale Target Operating Models.
- Successfully established scalable technology partnerships and streamlined data integrations between J.P. Morgan and major Client Order Management Systems (Aladdin, Bloomberg AIM, and Simcorp Dimension), leading to effective utilization of modern bidirectional workflows by high-profile clients with $4 trillion in assets.
- Skilled in building and maintaining productive relationships with C-level decision-makers and industry participants.
- Proven track record in managing Fintech vendors and startups from business case development to commercialization, including experience with AccessFintech, Saphyre, and Taskize.
- Adept at data management, ETL (Extract, Transform, Load) processes, utilizing platforms like AccessFintech, and well-versed in messaging and distribution standards such as M2, IBM MQ, and Kafka. Extensive experience with APIs for streaming Online Transaction Processing (OLTP) and Online Analytical Processing (OLAP) tailored for financial services clients.
- Possesses prime brokerage and custody domain knowledge.
Overview
25
25
years of professional experience
Work History
Executive Director: Channels and Integrations
J.P.Morgan Chase
02.2015 - Current
- Head of Channels and Integrations within the Securities Services division of Commercial and Investment Bank
- Expanding post-trade products and the ecosystem for customers by establishing connections with clients' order management systems and industry utilities, driving scale and operational efficiencies.
- Responsible for 25 workstreams, managing a portfolio with over $50 million in change the bank initatives within a highly matrixed organization involving Clients, Technology, Product, and Operations teams.
- Collaborate with senior business and functional leaders to identify, define, and prioritize critical data and integration needs, ensuring effective governance and implementation of solutions.
- Oversee data strategy initiatives, ensuring alignment with business goals, and collaborate with senior leadership to prioritize and execute critical projects.
- Provide strategic thought leadership on developing and delivering data solutions that support business operations and strategic objectives
- Expertise in designing, testing, and maintaining software integrations
- Product Owner for Data Mesh product which provides access & Custody, Fund Accounting and Middle Office data via API, Snowflake and Jupyter Notebook
- Leading a diverse team across Australia, Hong Kong, India, London, and New York, and a portfolio directly impacting 4500+ staff
- Achieved an 90+% Employee Engagement Index (EEI) and 91% on the Culture Index (CI) during a firm-wide employee opinion survey
- Pioneered the 'Skills of the Future' curriculum, now a learning module in Securities Services
Vice President: Prime Brokerage Middle Office
J.P.Morgan & Chase
05.2000 - 01.2015
- Transactional client facing support for Prime Brokerage clients
- The team acts as first point of contact for hedge fund clients in managing day to day transactional queries
- Setup the product and service offering to extend the business model to APAC
- Team leader managing client relationships with €800bn Assets under management
- Serving as a subject matter expert for client portfolio
- Designed Client Service Workspace application wireframes, one stop shop to proactively manage client transactions life cycle to optimize the resources and built operating model to scale - resulting in shorter turn around times on client queries
Associate: Prime Brokerage Middle Office
Roldman Sachs India Private Limited
07.2005 - 04.2010
- Prime Brokerage Operations - Trade Management
- Goldman Sachs Prime Brokerage services
- Responsible for Client coverage and managing set of individuals to support Trade Management group
- Resolve pick out exceptions via trade files
- Pre-matching
- Fail Management
- Unsecured Team
Business Resource Groups - Diversity, Equity and Inclusion
- Responsible to design analytics using Tableau and provide story line, data driven insights about hiring, promotions, event planning to the head of securities services business managing a staff spanning 4000 employees to make a positive impact on around inclusion, diversity and equity workstreams
Senior Customer Care Consultant
America Online Member Services
09.2003 - 05.2005
- AOL Billing services include handling AOL Customer calls about billing queries, updating contact and payment information, ensuring privacy and security of the billing information of the members
Education
Bachelor in Science - Microbiology, Botany and Chemistry
Avanti Degree And PR College
Hyderabad10.2005
Skills
- Client engagement
- Data Management
- Organizational transformation
- Vendor relationship oversight
- Strategic Partnerships
- Operations Strategy
- Leadership and Teamwork
Industry Mentions
- Securities Services Data Mesh, Driving industry change to enable better collaboration tools for our clients, our peers and ourselves - Securities Services Data Mesh
- J.P. Morgan Launches New Data Platform for the Buy-Side, Transformation contributions resulting in J.P.Morgan onboarding $1T Assets
Timeline
Executive Director: Channels and Integrations
J.P.Morgan Chase
02.2015 - Current
Associate: Prime Brokerage Middle Office
Roldman Sachs India Private Limited
07.2005 - 04.2010
Senior Customer Care Consultant
America Online Member Services
09.2003 - 05.2005
Vice President: Prime Brokerage Middle Office
J.P.Morgan & Chase
05.2000 - 01.2015
Business Resource Groups - Diversity, Equity and Inclusion
Bachelor in Science - Microbiology, Botany and Chemistry
Avanti Degree And PR College
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