Suman Thapa
Germantown,MD
Summary
Industrious and forward-thinking Senior Executive Assistant with over 5 years of experience as office assistant 5 plus year in sales and gaming environments . Handles strategic planning, operational and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities. Detail oriented and keen in problem solving with exceptional customer service skills.
Overview
18
18
years of professional experience
Work History
Executie Assistant
Infinite Computer Solutions
Rockville, MD
11.2017 - 02.2024
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Sales Associate
7 Eleven Store
Gaithersburg, MD
12.2014 - 11.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Ast Supervisor-pit Administration
Casino Royale
Kathmandu, Napal
07.2006 - 04.2012
- Managed daily operations of slot machines, table games, sports betting, race book and other gaming activities in accordance with established standards.
- Conducted regular performance evaluations of employees to identify areas for improvement and develop action plans accordingly.
- Analyzed customer feedback to enhance service levels and improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining positive relationships with patrons.
- Maintained accurate records of transactions related to gaming activities such as winnings, losses, payouts.
- Prepared reports related to gaming activities such as revenue generated from slots or tables games.
- Performed regular audits of cash handling processes within the casino premises.
Education
High School Diploma -
Mahendra Higher Secondary School
Nepalgunj,Nepal06-1997
Associate of Arts - Information Technology
KEA Cipenhagen School of Design And Technology
Copenhagen DenmarkSkills
- Effective on processing day to day mails
- Customer Needs Assessment
- Staff Management
- Risk Management
- Quality Control
- Payment Processing
- Teamwork and Collaboration
- Product Sales
- Cash Handling Accuracy
- Meeting Deadlines
- Customer Service
- Outgoing Personality
- Stocking and Receiving
- Problem-Solving
- Goal-Oriented
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional
spanish
Limited
References
References available upon request.
Timeline
Executie Assistant
Infinite Computer Solutions
11.2017 - 02.2024
Sales Associate
7 Eleven Store
12.2014 - 11.2017
Ast Supervisor-pit Administration
Casino Royale
07.2006 - 04.2012
High School Diploma -
Mahendra Higher Secondary School
Associate of Arts - Information Technology
KEA Cipenhagen School of Design And Technology
Similar Profiles
Adesola IdowuAdesola Idowu
Appointment Scheduler at Infinite Computer SolutionsAppointment Scheduler at Infinite Computer Solutions
AJIT SINGHAJIT SINGH
Senior Solution Architect at Infinite Computer SolutionsSenior Solution Architect at Infinite Computer Solutions
Aniketh DaraAniketh Dara
Data Engineer at Infinite Computer SolutionsData Engineer at Infinite Computer Solutions
Rebecca MairRebecca Mair
Implementation Specialist at Fiserv / Infinite Computer SolutionsImplementation Specialist at Fiserv / Infinite Computer Solutions
Josee BellJosee Bell
Scrum Master at Community Service for Autistic Adults and ChildrenScrum Master at Community Service for Autistic Adults and Children